Data / Consumer complaints / Certegy Holdings, LLC
Certegy Holdings, LLC: 290 CFPB consumer complaints in the last 3 years
Certegy Holdings, LLC drew 290 consumer complaints in the CFPB database in the three years to November 6, 2026, and 671 since 2018. The largest group, 212, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 93. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Georgia
- 290Complaints, last 3 years
- 671Complaints, all years
- 100.0%Responded on time
- 0.0%Closed with relief
- 6Products
- Oct 24, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 89 |
| 2025 | 122 |
| 2024 | 70 |
| 2023 | 63 |
| 2022 | 64 |
| 2021 | 98 |
| 2020 | 58 |
| 2019 | 81 |
| 2018 | 26 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 212 | 73.1% |
| Money transfer, virtual currency, or money service | 33 | 11.4% |
| Debt collection | 22 | 7.6% |
| Checking or savings account | 21 | 7.2% |
| Credit card | 1 | 0.3% |
| Prepaid card | 1 | 0.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 93 | 32.1% |
| Improper use of your report | 41 | 14.1% |
| Problem with fraud alerts or security freezes | 38 | 13.1% |
| Attempts to collect debt not owed | 16 | 5.5% |
| Problem with customer service | 15 | 5.2% |
| Managing an account | 14 | 4.8% |
| Problem with a company's investigation into an existing problem | 14 | 4.8% |
| Problem with a company's investigation into an existing issue | 13 | 4.5% |
| Unable to get your credit report or credit score | 12 | 4.1% |
| Fraud or scam | 10 | 3.4% |
| Confusing or missing disclosures | 5 | 1.7% |
| Opening an account | 4 | 1.4% |
| Credit monitoring or identity theft protection services | 2 | 0.7% |
| False statements or representation | 2 | 0.7% |
| Unexpected or other fees | 2 | 0.7% |
| Written notification about debt | 2 | 0.7% |
| Confusing or misleading advertising or marketing | 1 | 0.3% |
| Electronic communications | 1 | 0.3% |
| Identity theft protection or other monitoring services | 1 | 0.3% |
| Other features, terms, or problems | 1 | 0.3% |
| Problem with a lender or other company charging your account | 1 | 0.3% |
| Took or threatened to take negative or legal action | 1 | 0.3% |
| Trouble using the card | 1 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 290 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| Georgia | 33 | 11.4% |
| Texas | 30 | 10.3% |
| California | 29 | 10% |
| Florida | 24 | 8.3% |
| Minnesota | 14 | 4.8% |
| Alabama | 8 | 2.8% |
| Maryland | 8 | 2.8% |
| Nevada | 8 | 2.8% |
| Ohio | 8 | 2.8% |
| Connecticut | 7 | 2.4% |
| Mississippi | 7 | 2.4% |
| New York | 7 | 2.4% |
| Pennsylvania | 7 | 2.4% |
| Kentucky | 6 | 2.1% |
| Michigan | 6 | 2.1% |
| Washington | 6 | 2.1% |
| Arizona | 5 | 1.7% |
| Indiana | 5 | 1.7% |
| Colorado | 4 | 1.4% |
| Iowa | 4 | 1.4% |
| North Carolina | 4 | 1.4% |
| Tennessee | 4 | 1.4% |
| Utah | 4 | 1.4% |
| Wisconsin | 4 | 1.4% |
| Delaware | 3 | 1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Credit reporting or other personal consumer reports | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 30, 2026 | Credit reporting or other personal consumer reports | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| July 25, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| June 19, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 8, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| June 8, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing issue | Closed with explanation | consumerfinance.gov |
| May 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 29, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| May 26, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 26, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| May 20, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing issue | Closed with explanation | consumerfinance.gov |
| May 9, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 9, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 4, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| April 29, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| April 13, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 13, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Debt collection complaints
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- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.