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Data / Consumer complaints / Netspend Corporation / Money transfer, virtual currency, or money service

Netspend Corporation: 76 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Netspend Corporation drew 76 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 3.3% of its 2,292 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 96.1% of them, and 0.0% closed with monetary or other relief.

The request: Watch Netspend Corporation: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 76Complaints, last 3 years
  • 3.3%Share of the company's complaints
  • 96.1%Responded on time
  • 0.0%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263444.7%
12 months to Nov 6, 20252634.2%
12 months to Nov 6, 20241621.1%

Issues

IssueComplaintsShare
Fraud or scam1621.1%
Unauthorized transactions or other transaction problem1519.7%
Trouble accessing funds in your mobile or digital wallet1215.8%
Other transaction problem1013.2%
Managing, opening, or closing your mobile wallet account79.2%
Money was not available when promised67.9%
Problem with customer service33.9%
Confusing or misleading advertising or marketing22.6%
Confusing or missing disclosures22.6%
Other service problem22.6%
Unexpected or other fees11.3%

How the company responded

Company responseComplaintsShare
Closed with explanation76100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California67.9%
Florida67.9%
Illinois67.9%
New York67.9%
Georgia45.3%
Texas45.3%
Virginia33.9%
Arkansas22.6%
Iowa22.6%
Indiana22.6%
Kentucky22.6%
Louisiana22.6%
Massachusetts22.6%
Maryland22.6%
Michigan22.6%
New Jersey22.6%
Ohio22.6%
Oregon22.6%
Pennsylvania22.6%
Tennessee22.6%
Alabama11.3%
Arizona11.3%
Kansas11.3%
Minnesota11.3%
Missouri11.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 4, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
July 9, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
July 5, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 18, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
June 17, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
June 10, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
May 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 7, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
May 2, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
April 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 10, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 3, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
March 28, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
March 27, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
March 20, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
March 8, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 12, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
January 31, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
January 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
December 30, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
December 22, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.