Skip to the page
Get started free

Data / Consumer complaints / Capital Accounts, LLC

Capital Accounts, LLC: 230 CFPB consumer complaints in the last 3 years

Capital Accounts, LLC drew 230 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,484 since 2013. The largest group, 80, was about debt collection, and the most common issue was “Incorrect information on your report” with 35. The company responded on time to 4.8% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Texas
  • 230Complaints, last 3 years
  • 1,484Complaints, all years
  • 4.8%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 21, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 681
202591
202446
2023101
2022129
2021208
2020181
2019154
2018156
2017112
2016100
201581
201437
20137

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection8034.8%
Credit reporting or other personal consumer reports7934.3%
Credit card4318.7%
Checking or savings account208.7%
Debt or credit management31.3%
Money transfer, virtual currency, or money service20.9%
Vehicle loan or lease20.9%
Payday loan, title loan, personal loan, or advance loan10.4%

Issues

IssueComplaintsShare
Incorrect information on your report3515.2%
Attempts to collect debt not owed2912.6%
Improper use of your report2812.2%
Took or threatened to take negative or legal action167%
Problem with a company's investigation into an existing problem156.5%
False statements or representation146.1%
Managing an account104.3%
Written notification about debt104.3%
Closing your account83.5%
Credit monitoring or identity theft protection services73%
Fees or interest73%
Communication tactics62.6%
Getting a credit card52.2%
Problem with a purchase shown on your statement41.7%
Advertising and marketing, including promotional offers31.3%
Problem caused by your funds being low31.3%
Problem with a lender or other company charging your account31.3%
Threatened to contact someone or share information improperly31.3%
Trouble using your card31.3%
Closing an account20.9%
Electronic communications20.9%
Identity theft protection or other monitoring services20.9%
Opening an account20.9%
Other features, terms, or problems20.9%
Problem when making payments20.9%

How the company responded

Company responseComplaintsShare
Untimely response21995.2%
Closed with explanation114.8%

States

StateComplaintsShare
Texas3113.5%
California2812.2%
New York219.1%
Illinois208.7%
Florida167%
Pennsylvania146.1%
Georgia114.8%
Maryland114.8%
Louisiana83.5%
New Jersey83.5%
North Carolina73%
Alabama62.6%
Tennessee62.6%
Virginia62.6%
Massachusetts52.2%
Arizona41.7%
Ohio41.7%
Michigan31.3%
Mississippi31.3%
Connecticut20.9%
Idaho20.9%
Missouri20.9%
Washington20.9%
District of Columbia10.4%
Iowa10.4%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
October 16, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 10, 2026Credit cardTrouble using your cardUntimely responseconsumerfinance.gov
October 10, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
October 4, 2026Debt collectionElectronic communicationsUntimely responseconsumerfinance.gov
September 22, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
September 16, 2026Debt collectionCommunication tacticsUntimely responseconsumerfinance.gov
August 30, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
August 26, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 21, 2026Credit cardProblem with a purchase shown on your statementUntimely responseconsumerfinance.gov
August 21, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
August 20, 2026Debt collectionElectronic communicationsUntimely responseconsumerfinance.gov
August 11, 2026Credit cardFees or interestUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
August 6, 2026Credit cardStruggling to pay your billUntimely responseconsumerfinance.gov
August 6, 2026Credit cardOther features, terms, or problemsUntimely responseconsumerfinance.gov
August 6, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
July 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 28, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
July 24, 2026Checking or savings accountClosing an accountUntimely responseconsumerfinance.gov
July 22, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
July 16, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
July 10, 2026Checking or savings accountManaging an accountUntimely responseconsumerfinance.gov
July 8, 2026Debt collectionCommunication tacticsUntimely responseconsumerfinance.gov
July 8, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
July 8, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
July 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 3, 2026Debt collectionCommunication tacticsUntimely responseconsumerfinance.gov
June 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
June 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
June 22, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
June 21, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
June 19, 2026Credit cardProblem when making paymentsUntimely responseconsumerfinance.gov
June 19, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
June 9, 2026Debt or credit managementConfusing or missing disclosuresUntimely responseconsumerfinance.gov
May 30, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
May 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
May 27, 2026Credit cardFees or interestUntimely responseconsumerfinance.gov
May 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
May 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
May 20, 2026Credit cardTrouble using your cardUntimely responseconsumerfinance.gov
May 17, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
May 15, 2026Debt or credit managementProblem with customer serviceUntimely responseconsumerfinance.gov
May 15, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
May 14, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
May 12, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
May 8, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
May 4, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.