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Data / Consumer complaints / Capital Accounts, LLC / Credit card

Capital Accounts, LLC: 43 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Capital Accounts, LLC drew 43 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 18.7% of its 230 complaints in that time. The most common issue was “Closing your account”. The company responded on time to 2.3% of them, and 0.0% closed with monetary or other relief.

The request: Watch Capital Accounts, LLC: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 43Complaints, last 3 years
  • 18.7%Share of the company's complaints
  • 2.3%Responded on time
  • 0.0%Closed with relief
  • Oct 10, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261637.2%
12 months to Nov 6, 20252046.5%
12 months to Nov 6, 2024716.3%

Issues

IssueComplaintsShare
Closing your account818.6%
Fees or interest716.3%
Getting a credit card511.6%
Problem with a purchase shown on your statement49.3%
Advertising and marketing, including promotional offers37%
Trouble using your card37%
Improper use of your report24.7%
Other features, terms, or problems24.7%
Problem when making payments24.7%
Problem with a company's investigation into an existing problem24.7%
Struggling to pay your bill24.7%
Credit monitoring or identity theft protection services12.3%
Incorrect information on your report12.3%
Problem with fraud alerts or security freezes12.3%

How the company responded

Company responseComplaintsShare
Untimely response4297.7%
Closed with explanation12.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida511.6%
Illinois511.6%
New York511.6%
California49.3%
New Jersey37%
Texas37%
Georgia24.7%
Maryland24.7%
North Carolina24.7%
Tennessee24.7%
Arizona12.3%
Connecticut12.3%
Kentucky12.3%
Louisiana12.3%
Massachusetts12.3%
Michigan12.3%
Missouri12.3%
Mississippi12.3%
Pennsylvania12.3%
Virginia12.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 10, 2026Credit cardTrouble using your cardUntimely responseconsumerfinance.gov
September 22, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
August 30, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
August 21, 2026Credit cardProblem with a purchase shown on your statementUntimely responseconsumerfinance.gov
August 21, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
August 11, 2026Credit cardFees or interestUntimely responseconsumerfinance.gov
August 6, 2026Credit cardStruggling to pay your billUntimely responseconsumerfinance.gov
August 6, 2026Credit cardOther features, terms, or problemsUntimely responseconsumerfinance.gov
June 19, 2026Credit cardProblem when making paymentsUntimely responseconsumerfinance.gov
May 27, 2026Credit cardFees or interestUntimely responseconsumerfinance.gov
May 20, 2026Credit cardTrouble using your cardUntimely responseconsumerfinance.gov
April 6, 2026Credit cardStruggling to pay your billUntimely responseconsumerfinance.gov
March 1, 2026Credit cardClosing your accountUntimely responseconsumerfinance.gov
February 12, 2026Credit cardAdvertising and marketing, including promotional offersUntimely responseconsumerfinance.gov
January 27, 2026Credit cardTrouble using your cardUntimely responseconsumerfinance.gov
November 12, 2025Credit cardProblem when making paymentsUntimely responseconsumerfinance.gov
October 26, 2025Credit cardProblem with a purchase shown on your statementUntimely responseconsumerfinance.gov
October 25, 2025Credit cardClosing your accountUntimely responseconsumerfinance.gov
October 14, 2025Credit cardClosing your accountUntimely responseconsumerfinance.gov
October 5, 2025Credit cardAdvertising and marketing, including promotional offersUntimely responseconsumerfinance.gov
September 11, 2025Credit cardProblem with a purchase shown on your statementUntimely responseconsumerfinance.gov
August 29, 2025Credit cardProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
August 21, 2025Credit cardAdvertising and marketing, including promotional offersUntimely responseconsumerfinance.gov
August 20, 2025Credit cardGetting a credit cardUntimely responseconsumerfinance.gov
August 17, 2025Credit cardOther features, terms, or problemsUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.