Skip to the page
Get started free

Data / Consumer complaints / Wells Fargo & Company / Mortgage

Wells Fargo & Company: 3,984 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Wells Fargo & Company drew 3,984 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 7.1% of its 56,149 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 6.9% closed with monetary or other relief.

The request: Watch Wells Fargo & Company: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet mortgage in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 3,984Complaints, last 3 years
  • 7.1%Share of the company's complaints
  • 100.0%Responded on time
  • 6.9%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261,20030.1%
12 months to Nov 6, 20251,29832.6%
12 months to Nov 6, 20241,48637.3%

Issues

IssueComplaintsShare
Trouble during payment process1,75043.9%
Struggling to pay mortgage1,29332.5%
Applying for a mortgage or refinancing an existing mortgage44711.2%
Closing on a mortgage3328.3%
Incorrect information on your report812%
Problem with a company's investigation into an existing problem601.5%
Improper use of your report110.3%
Problem with fraud alerts or security freezes40.1%
Unable to get your credit report or credit score40.1%
Credit monitoring or identity theft protection services20.1%

How the company responded

Company responseComplaintsShare
Closed with explanation3,66291.9%
Closed with non-monetary relief1854.6%
Closed with monetary relief892.2%
In progress481.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California47311.9%
Florida43310.9%
Texas3298.3%
New York2606.5%
Maryland2406%
Georgia2145.4%
Pennsylvania2115.3%
New Jersey1563.9%
North Carolina1463.7%
Virginia1283.2%
Illinois1233.1%
Washington812%
South Carolina782%
Tennessee731.8%
Massachusetts711.8%
Alabama641.6%
Ohio631.6%
Minnesota571.4%
Michigan541.4%
Colorado531.3%
Louisiana501.3%
Wisconsin501.3%
Arizona491.2%
District of Columbia451.1%
Indiana451.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026MortgageClosing on a mortgageClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.