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Data / Consumer complaints / Wells Fargo & Company / Credit card

Wells Fargo & Company: 8,345 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Wells Fargo & Company drew 8,345 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 14.9% of its 56,149 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 99.9% of them, and 27.7% closed with monetary or other relief.

The request: Watch Wells Fargo & Company: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 8,345Complaints, last 3 years
  • 14.9%Share of the company's complaints
  • 99.9%Responded on time
  • 27.7%Closed with relief
  • Nov 1, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263,68044.1%
12 months to Nov 6, 20252,54330.5%
12 months to Nov 6, 20242,12225.4%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement2,99935.9%
Other features, terms, or problems1,16914%
Getting a credit card1,06412.8%
Fees or interest7058.4%
Problem when making payments5286.3%
Closing your account4976%
Incorrect information on your report4375.2%
Trouble using your card2803.4%
Advertising and marketing, including promotional offers2743.3%
Problem with a company's investigation into an existing problem2012.4%
Struggling to pay your bill881.1%
Improper use of your report700.8%
Credit monitoring or identity theft protection services240.3%
Problem with fraud alerts or security freezes50.1%
Unable to get your credit report or credit score40.1%

How the company responded

Company responseComplaintsShare
Closed with explanation5,86570.3%
Closed with non-monetary relief1,16213.9%
Closed with monetary relief1,14813.8%
In progress1702%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1,68120.1%
Florida91110.9%
Texas7649.2%
New York5516.6%
New Jersey3944.7%
Georgia3394.1%
Pennsylvania2553.1%
Virginia2452.9%
North Carolina2422.9%
Arizona2282.7%
Illinois2242.7%
Colorado1942.3%
Washington1762.1%
Minnesota1601.9%
Nevada1581.9%
Ohio1461.7%
Maryland1441.7%
Massachusetts1431.7%
South Carolina1361.6%
Michigan1131.4%
Tennessee931.1%
Oregon831%
Connecticut811%
Alabama750.9%
Utah750.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 1, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 31, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 26, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 26, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
October 26, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 26, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 26, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 26, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 26, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 24, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 24, 2026Credit cardStruggling to pay your billIn progressconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 24, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.