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Data / Consumer complaints / Specialized Loan Servicing Holdings LLC / Mortgage

Specialized Loan Servicing Holdings LLC: 317 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Specialized Loan Servicing Holdings LLC drew 317 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 86.1% of its 368 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Specialized Loan Servicing Holdings LLC: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 317Complaints, last 3 years
  • 86.1%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Jul 17, 2024Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202600%
12 months to Nov 6, 202500%
12 months to Nov 6, 2024317100%

Issues

IssueComplaintsShare
Trouble during payment process17153.9%
Struggling to pay mortgage11837.2%
Closing on a mortgage154.7%
Incorrect information on your report61.9%
Problem with a company's investigation into an existing problem30.9%
Applying for a mortgage or refinancing an existing mortgage20.6%
Credit monitoring or identity theft protection services10.3%
Unable to get your credit report or credit score10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation317100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California5818.3%
Florida3511%
Georgia309.5%
Texas165%
Illinois154.7%
New York134.1%
Arizona123.8%
Maryland113.5%
Ohio113.5%
Pennsylvania103.2%
Virginia103.2%
New Jersey92.8%
Louisiana82.5%
Michigan72.2%
North Carolina72.2%
Washington61.9%
Connecticut51.6%
Minnesota51.6%
South Carolina51.6%
Kentucky41.3%
Tennessee41.3%
Alabama30.9%
Colorado30.9%
Massachusetts30.9%
Missouri30.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
July 17, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 11, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 8, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 3, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 2, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 1, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 28, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 27, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 27, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 25, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 24, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 21, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 18, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 15, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 12, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 12, 2024MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 10, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 10, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 7, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 6, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 5, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 5, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 5, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 4, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.