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Data / Consumer complaints / Mercury Financial Intermediate LLC / Credit card

Mercury Financial Intermediate LLC: 247 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Mercury Financial Intermediate LLC drew 247 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 53.9% of its 458 complaints in that time. The most common issue was “Fees or interest”. The company responded on time to 99.6% of them, and 8.5% closed with monetary or other relief.

The request: Watch Mercury Financial Intermediate LLC: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 247Complaints, last 3 years
  • 53.9%Share of the company's complaints
  • 99.6%Responded on time
  • 8.5%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202614558.7%
12 months to Nov 6, 20255221.1%
12 months to Nov 6, 20245020.2%

Issues

IssueComplaintsShare
Fees or interest7329.6%
Problem with a purchase shown on your statement7028.3%
Other features, terms, or problems2710.9%
Getting a credit card176.9%
Problem when making payments166.5%
Incorrect information on your report145.7%
Struggling to pay your bill104%
Trouble using your card83.2%
Closing your account62.4%
Advertising and marketing, including promotional offers31.2%
Problem with a company's investigation into an existing problem20.8%
Improper use of your report10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation19980.6%
In progress2710.9%
Closed with monetary relief208.1%
Closed with non-monetary relief10.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California3915.8%
Texas228.9%
Florida166.5%
Georgia156.1%
Virginia124.9%
Illinois114.5%
New Jersey104%
Oregon104%
Pennsylvania104%
New York93.6%
Ohio83.2%
Colorado72.8%
Indiana72.8%
North Carolina72.8%
South Carolina72.8%
Connecticut52%
Maryland52%
Minnesota52%
Nevada52%
Rhode Island41.6%
Tennessee41.6%
Massachusetts31.2%
Michigan31.2%
Missouri31.2%
Arizona20.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 29, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 28, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 28, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 26, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
October 22, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 21, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 19, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 14, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 14, 2026Credit cardStruggling to pay your billIn progressconsumerfinance.gov
October 10, 2026Credit cardStruggling to pay your billIn progressconsumerfinance.gov
October 5, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 2, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 2, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
October 2, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 1, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.