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Data / Consumer complaints / HSBC North America Holdings Inc. / Credit card

HSBC North America Holdings Inc.: 203 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

HSBC North America Holdings Inc. drew 203 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 18.1% of its 1,122 complaints in that time. The most common issue was “Other features, terms, or problems”. The company responded on time to 100.0% of them, and 3.9% closed with monetary or other relief.

The request: Watch HSBC North America Holdings Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 203Complaints, last 3 years
  • 18.1%Share of the company's complaints
  • 100.0%Responded on time
  • 3.9%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20268843.3%
12 months to Nov 6, 20257034.5%
12 months to Nov 6, 20244522.2%

Issues

IssueComplaintsShare
Other features, terms, or problems5426.6%
Problem with a purchase shown on your statement4220.7%
Closing your account3416.7%
Fees or interest209.9%
Trouble using your card199.4%
Getting a credit card125.9%
Problem when making payments104.9%
Incorrect information on your report52.5%
Advertising and marketing, including promotional offers31.5%
Credit monitoring or identity theft protection services21%
Problem with a company's investigation into an existing problem10.5%
Struggling to pay your bill10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation19294.6%
Closed with monetary relief83.9%
In progress31.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California4622.7%
New York2612.8%
New Jersey167.9%
Washington125.9%
Florida94.4%
Michigan63%
Texas63%
Illinois42%
Ohio42%
District of Columbia31.5%
Missouri31.5%
Nevada31.5%
Pennsylvania31.5%
Arizona21%
Connecticut21%
Iowa21%
Massachusetts21%
North Carolina21%
Oregon21%
Virginia21%
Alabama10.5%
Georgia10.5%
Louisiana10.5%
Maryland10.5%
Minnesota10.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 21, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 16, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 6, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 1, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
August 30, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
August 27, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
August 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 25, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
August 10, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 9, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
August 8, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
July 31, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
July 30, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
July 29, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
July 26, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
July 17, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
July 16, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
July 7, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 30, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
June 30, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
June 27, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
June 25, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.