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Data / Consumer complaints / HSBC North America Holdings Inc.

HSBC North America Holdings Inc.: 1,122 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

HSBC North America Holdings Inc. drew 1,122 consumer complaints in the CFPB database in the three years to November 6, 2026, and 12,510 since 2011. The largest group, 366, was about checking or savings account, and the most common issue was “Managing an account” with 185. The company responded on time to 100.0% of the complaints, and 2.3% closed with monetary or other relief. The CFPB records the company as HSBC NORTH AMERICA HOLDINGS INC..

The request: Watch HSBC North America Holdings Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 1,122Complaints, last 3 years
  • 12,510Complaints, all years
  • 100.0%Responded on time
  • 2.3%Closed with relief
  • 10Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6347
2025372
2024355
2023362
2022477
2021673
2020644
2019819
2018839
2017704
20161,057
20151,302
20141,652
20131,629
20121,238
201140

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account36632.6%
Debt collection27624.6%
Credit card20318.1%
Money transfer, virtual currency, or money service1089.6%
Mortgage787%
Credit reporting or other personal consumer reports686.1%
Vehicle loan or lease121.1%
Debt or credit management50.4%
Payday loan, title loan, personal loan, or advance loan50.4%
Prepaid card10.1%

Issues

IssueComplaintsShare
Managing an account18516.5%
Closing an account1099.7%
Took or threatened to take negative or legal action1099.7%
Attempts to collect debt not owed897.9%
Other features, terms, or problems544.8%
Incorrect information on your report514.5%
Opening an account494.4%
Other transaction problem443.9%
Problem with a purchase shown on your statement423.7%
Trouble during payment process363.2%
Closing your account343%
Communication tactics292.6%
Fraud or scam232%
Money was not available when promised211.9%
Written notification about debt211.9%
False statements or representation201.8%
Fees or interest201.8%
Struggling to pay mortgage201.8%
Problem with a company's investigation into an existing problem191.7%
Trouble using your card191.7%
Problem with a lender or other company charging your account131.2%
Getting a credit card121.1%
Problem when making payments111%
Improper use of your report100.9%
Applying for a mortgage or refinancing an existing mortgage90.8%

How the company responded

Company responseComplaintsShare
Closed with explanation1,08897%
Closed with monetary relief262.3%
In progress80.7%

States

StateComplaintsShare
California18816.8%
New York15213.5%
Florida827.3%
Texas615.4%
New Jersey585.2%
Washington393.5%
Connecticut252.2%
Georgia242.1%
Michigan242.1%
Arizona232%
Illinois222%
Pennsylvania211.9%
Nevada201.8%
North Carolina181.6%
Virginia181.6%
Massachusetts171.5%
Ohio161.4%
Maryland131.2%
Colorado121.1%
Louisiana121.1%
Oregon121.1%
Missouri100.9%
South Carolina100.9%
District of Columbia80.7%
Indiana80.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 21, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 18, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 7, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 1, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 25, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 15, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 4, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
September 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.