Data / Consumer complaints / Synovus Bank
Synovus Bank: 2,129 CFPB consumer complaints in the last 3 years
Synovus Bank drew 2,129 consumer complaints in the CFPB database in the three years to November 6, 2026, and 4,632 since 2011. The largest group, 1,007, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 598. The company responded on time to 100.0% of the complaints, and 14.0% closed with monetary or other relief.
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Florida
- 2,129Complaints, last 3 years
- 4,632Complaints, all years
- 100.0%Responded on time
- 14.0%Closed with relief
- 9Products
- Jan 16, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 35 |
| 2025 | 1,058 |
| 2024 | 934 |
| 2023 | 672 |
| 2022 | 462 |
| 2021 | 442 |
| 2020 | 259 |
| 2019 | 167 |
| 2018 | 145 |
| 2017 | 138 |
| 2016 | 89 |
| 2015 | 79 |
| 2014 | 48 |
| 2013 | 48 |
| 2012 | 54 |
| 2011 | 2 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,007 | 47.3% |
| Credit card | 582 | 27.3% |
| Debt collection | 368 | 17.3% |
| Checking or savings account | 120 | 5.6% |
| Payday loan, title loan, personal loan, or advance loan | 13 | 0.6% |
| Money transfer, virtual currency, or money service | 12 | 0.6% |
| Prepaid card | 10 | 0.5% |
| Debt or credit management | 9 | 0.4% |
| Mortgage | 8 | 0.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 598 | 28.1% |
| Improper use of your report | 255 | 12% |
| Problem with a company's investigation into an existing problem | 249 | 11.7% |
| Attempts to collect debt not owed | 181 | 8.5% |
| Closing your account | 81 | 3.8% |
| Getting a credit card | 81 | 3.8% |
| Other features, terms, or problems | 79 | 3.7% |
| Fees or interest | 72 | 3.4% |
| Managing an account | 71 | 3.3% |
| Took or threatened to take negative or legal action | 68 | 3.2% |
| Problem when making payments | 63 | 3% |
| False statements or representation | 52 | 2.4% |
| Written notification about debt | 52 | 2.4% |
| Problem with a purchase shown on your statement | 49 | 2.3% |
| Trouble using your card | 32 | 1.5% |
| Problem with a lender or other company charging your account | 19 | 0.9% |
| Closing an account | 12 | 0.6% |
| Advertising and marketing, including promotional offers | 11 | 0.5% |
| Credit monitoring or identity theft protection services | 11 | 0.5% |
| Opening an account | 8 | 0.4% |
| Communication tactics | 6 | 0.3% |
| Problem caused by your funds being low | 6 | 0.3% |
| Threatened to contact someone or share information improperly | 6 | 0.3% |
| Trouble during payment process | 6 | 0.3% |
| Struggling to pay your bill | 5 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 1,831 | 86% |
| Closed with non-monetary relief | 187 | 8.8% |
| Closed with monetary relief | 111 | 5.2% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 286 | 13.4% |
| Georgia | 246 | 11.6% |
| Texas | 218 | 10.2% |
| California | 199 | 9.3% |
| Pennsylvania | 121 | 5.7% |
| North Carolina | 83 | 3.9% |
| Illinois | 65 | 3.1% |
| South Carolina | 64 | 3% |
| Alabama | 63 | 3% |
| Ohio | 57 | 2.7% |
| New Jersey | 55 | 2.6% |
| Virginia | 55 | 2.6% |
| Michigan | 48 | 2.3% |
| Maryland | 45 | 2.1% |
| Nevada | 39 | 1.8% |
| Arizona | 38 | 1.8% |
| New York | 38 | 1.8% |
| Missouri | 37 | 1.7% |
| Tennessee | 35 | 1.6% |
| Massachusetts | 32 | 1.5% |
| Connecticut | 31 | 1.5% |
| Indiana | 29 | 1.4% |
| Louisiana | 28 | 1.3% |
| Mississippi | 23 | 1.1% |
| Minnesota | 22 | 1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| January 16, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| January 15, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 14, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with monetary relief | consumerfinance.gov |
| January 14, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| January 14, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| January 14, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| January 13, 2026 | Credit card | Fees or interest | Closed with explanation | consumerfinance.gov |
| January 13, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 12, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| January 11, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 10, 2026 | Credit card | Fees or interest | Closed with explanation | consumerfinance.gov |
| January 9, 2026 | Credit card | Other features, terms, or problems | Closed with non-monetary relief | consumerfinance.gov |
| January 9, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with non-monetary relief | consumerfinance.gov |
| January 9, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 8, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 7, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 7, 2026 | Debt collection | Written notification about debt | Closed with non-monetary relief | consumerfinance.gov |
| January 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 6, 2026 | Debt or credit management | Problem with customer service | Closed with explanation | consumerfinance.gov |
| January 6, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| January 5, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| January 4, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| January 3, 2026 | Credit card | Fees or interest | Closed with explanation | consumerfinance.gov |
| January 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 2, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| January 2, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with monetary relief | consumerfinance.gov |
| January 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 2, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| January 1, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 31, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| December 31, 2025 | Credit card | Getting a credit card | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Credit card | Other features, terms, or problems | Closed with monetary relief | consumerfinance.gov |
| December 30, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Credit card | Other features, terms, or problems | Closed with monetary relief | consumerfinance.gov |
| December 30, 2025 | Credit card | Closing your account | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 29, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| December 29, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 29, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 28, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 28, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 27, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with non-monetary relief | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
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- Every company with Checking or savings account complaints
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.