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Data / Consumer complaints / SoFi Technologies, Inc. / Payday loan, title loan, personal loan, or advance loan

SoFi Technologies, Inc.: 558 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

SoFi Technologies, Inc. drew 558 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 7.2% of its 7,727 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 99.8% of them, and 10.0% closed with monetary or other relief.

The request: Watch SoFi Technologies, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 558Complaints, last 3 years
  • 7.2%Share of the company's complaints
  • 99.8%Responded on time
  • 10.0%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202627449.1%
12 months to Nov 6, 202517932.1%
12 months to Nov 6, 202410518.8%

Issues

IssueComplaintsShare
Getting the loan14826.5%
Problem when making payments7713.8%
Struggling to pay your loan7012.5%
Charged fees or interest you didn't expect549.7%
Problem with additional add-on products or services468.2%
Getting a line of credit447.9%
Problem with the payoff process at the end of the loan447.9%
Incorrect information on your report213.8%
Problem with a company's investigation into an existing problem203.6%
Improper use of your report71.3%
Problems receiving the advance50.9%
Credit limit changed40.7%
Problem with cash advance40.7%
Can't contact lender or servicer30.5%
Confusing or missing disclosures30.5%
Issues with repayment20.4%
Received a loan you didn't apply for20.4%
Confusing or misleading advertising or marketing10.2%
Problem with fraud alerts or security freezes10.2%
Unable to get your credit report or credit score10.2%
Was approved for a loan, but didn't receive the money10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation49889.2%
Closed with monetary relief335.9%
Closed with non-monetary relief234.1%
In progress40.7%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California8915.9%
New York549.7%
Texas509%
Florida386.8%
Illinois325.7%
New Jersey193.4%
Colorado183.2%
Maryland183.2%
Georgia162.9%
Ohio152.7%
Nevada142.5%
Louisiana132.3%
Pennsylvania122.2%
Arizona112%
North Carolina112%
Tennessee112%
Virginia112%
Missouri91.6%
Wisconsin91.6%
Alabama81.4%
Massachusetts81.4%
Michigan81.4%
Washington81.4%
Minnesota71.3%
Utah71.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanCredit limit changedClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 17, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 10, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with non-monetary reliefconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with monetary reliefconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 2, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 2, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 2, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 30, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.