Data / Consumer complaints / Oportun Financial Corporation / Payday loan, title loan, personal loan, or advance loan
Oportun Financial Corporation: 171 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Oportun Financial Corporation drew 171 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 11.2% of its 1,533 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 98.2% of them, and 10.5% closed with monetary or other relief.
The request: Watch Oportun Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 171Complaints, last 3 years
- 11.2%Share of the company's complaints
- 98.2%Responded on time
- 10.5%Closed with relief
- Oct 23, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 51 | 29.8% |
| 12 months to Nov 6, 2025 | 63 | 36.8% |
| 12 months to Nov 6, 2024 | 57 | 33.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 45 | 26.3% |
| Incorrect information on your report | 21 | 12.3% |
| Struggling to pay your loan | 19 | 11.1% |
| Problem with the payoff process at the end of the loan | 15 | 8.8% |
| Problem when making payments | 14 | 8.2% |
| Getting the loan | 12 | 7% |
| Problem with a company's investigation into an existing problem | 7 | 4.1% |
| Improper use of your report | 6 | 3.5% |
| Received a loan you didn't apply for | 6 | 3.5% |
| Can't contact lender or servicer | 4 | 2.3% |
| Getting a line of credit | 4 | 2.3% |
| Loan payment wasn't credited to your account | 4 | 2.3% |
| Problem with additional add-on products or services | 3 | 1.8% |
| Vehicle was repossessed or sold the vehicle | 3 | 1.8% |
| Credit monitoring or identity theft protection services | 2 | 1.2% |
| Issues with repayment | 2 | 1.2% |
| Confusing or misleading advertising or marketing | 1 | 0.6% |
| Problem with cash advance | 1 | 0.6% |
| Problems receiving the advance | 1 | 0.6% |
| Was approved for a loan, but didn't receive the money | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 150 | 87.7% |
| Closed with non-monetary relief | 14 | 8.2% |
| Closed with monetary relief | 4 | 2.3% |
| In progress | 3 | 1.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 53 | 31% |
| Florida | 27 | 15.8% |
| Texas | 20 | 11.7% |
| New Jersey | 14 | 8.2% |
| Minnesota | 9 | 5.3% |
| Illinois | 8 | 4.7% |
| Arizona | 5 | 2.9% |
| Pennsylvania | 5 | 2.9% |
| North Carolina | 4 | 2.3% |
| Utah | 3 | 1.8% |
| District of Columbia | 2 | 1.2% |
| Michigan | 2 | 1.2% |
| Virginia | 2 | 1.2% |
| Washington | 2 | 1.2% |
| Alabama | 1 | 0.6% |
| Arkansas | 1 | 0.6% |
| Colorado | 1 | 0.6% |
| Georgia | 1 | 0.6% |
| Kentucky | 1 | 0.6% |
| Louisiana | 1 | 0.6% |
| Maryland | 1 | 0.6% |
| Missouri | 1 | 0.6% |
| Mississippi | 1 | 0.6% |
| North Dakota | 1 | 0.6% |
| New York | 1 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| July 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| June 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| May 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Oportun Financial Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.