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Data / Consumer complaints / Klarna AB / Credit card

Klarna AB: 534 CFPB complaints about credit card, last 3 years

Klarna AB drew 534 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 18.7% of its 2,853 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 92.3% of them, and 10.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet credit card in California
  • 534Complaints, last 3 years
  • 18.7%Share of the company's complaints
  • 92.3%Responded on time
  • 10.7%Closed with relief
  • Oct 31, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202636267.8%
12 months to Nov 6, 202513324.9%
12 months to Nov 6, 2024397.3%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement40776.2%
Problem when making payments254.7%
Other features, terms, or problems234.3%
Getting a credit card213.9%
Trouble using your card183.4%
Fees or interest112.1%
Struggling to pay your bill71.3%
Closing your account61.1%
Incorrect information on your report61.1%
Advertising and marketing, including promotional offers50.9%
Problem with a company's investigation into an existing problem40.7%
Improper use of your report10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation47288.4%
Closed with monetary relief5710.7%
In progress40.7%
Untimely response10.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California7013.1%
Texas478.8%
New York448.2%
Florida427.9%
Georgia326%
New Jersey254.7%
Pennsylvania244.5%
Illinois203.7%
Ohio203.7%
North Carolina183.4%
Maryland152.8%
Virginia152.8%
Arizona132.4%
Michigan132.4%
Tennessee132.4%
South Carolina101.9%
Arkansas91.7%
Nevada91.7%
Washington91.7%
Colorado71.3%
Connecticut71.3%
Indiana71.3%
Louisiana61.1%
Minnesota61.1%
Alabama50.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 31, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 25, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardProblem with a purchase shown on your statementUntimely responseconsumerfinance.gov
October 19, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 17, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 13, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 13, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 12, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.