Data / Consumer complaints / Klarna AB
Klarna AB: 2,853 CFPB consumer complaints in the last 3 years
Klarna AB drew 2,853 consumer complaints in the CFPB database in the three years to November 6, 2026, and 3,220 since 2017. The largest group, 916, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Problem when making payments” with 446. The company responded on time to 93.0% of the complaints, and 6.6% closed with monetary or other relief.
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- 2,853Complaints, last 3 years
- 3,220Complaints, all years
- 93.0%Responded on time
- 6.6%Closed with relief
- 10Products
- Oct 31, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 1,850 |
| 2025 | 777 |
| 2024 | 201 |
| 2023 | 127 |
| 2022 | 126 |
| 2021 | 94 |
| 2020 | 31 |
| 2019 | 6 |
| 2018 | 7 |
| 2017 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 916 | 32.1% |
| Credit reporting or other personal consumer reports | 569 | 19.9% |
| Debt collection | 556 | 19.5% |
| Credit card | 534 | 18.7% |
| Money transfer, virtual currency, or money service | 168 | 5.9% |
| Checking or savings account | 60 | 2.1% |
| Prepaid card | 32 | 1.1% |
| Debt or credit management | 15 | 0.5% |
| Vehicle loan or lease | 2 | 0.1% |
| Student loan | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem when making payments | 446 | 15.6% |
| Problem with a purchase shown on your statement | 407 | 14.3% |
| Incorrect information on your report | 390 | 13.7% |
| Attempts to collect debt not owed | 312 | 10.9% |
| Problem with additional add-on products or services | 141 | 4.9% |
| Problem with a company's investigation into an existing problem | 128 | 4.5% |
| Charged fees or interest you didn't expect | 117 | 4.1% |
| Took or threatened to take negative or legal action | 113 | 4% |
| Getting the loan | 88 | 3.1% |
| Improper use of your report | 86 | 3% |
| Unauthorized transactions or other transaction problem | 71 | 2.5% |
| Problem with the payoff process at the end of the loan | 51 | 1.8% |
| False statements or representation | 46 | 1.6% |
| Problem with a lender or other company charging your account | 41 | 1.4% |
| Written notification about debt | 40 | 1.4% |
| Trouble accessing funds in your mobile or digital wallet | 31 | 1.1% |
| Electronic communications | 30 | 1.1% |
| Struggling to pay your loan | 25 | 0.9% |
| Other features, terms, or problems | 23 | 0.8% |
| Getting a credit card | 21 | 0.7% |
| Fraud or scam | 19 | 0.7% |
| Problem with a purchase or transfer | 19 | 0.7% |
| Trouble using your card | 18 | 0.6% |
| Other transaction problem | 17 | 0.6% |
| Credit monitoring or identity theft protection services | 16 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,645 | 92.7% |
| Closed with monetary relief | 187 | 6.6% |
| In progress | 17 | 0.6% |
| Closed with non-monetary relief | 2 | 0.1% |
| Untimely response | 2 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| California | 340 | 11.9% |
| Texas | 288 | 10.1% |
| Florida | 250 | 8.8% |
| New York | 224 | 7.9% |
| Georgia | 175 | 6.1% |
| New Jersey | 121 | 4.2% |
| Pennsylvania | 115 | 4% |
| North Carolina | 111 | 3.9% |
| Illinois | 98 | 3.4% |
| Maryland | 82 | 2.9% |
| Ohio | 78 | 2.7% |
| Arizona | 77 | 2.7% |
| Virginia | 74 | 2.6% |
| Michigan | 70 | 2.5% |
| South Carolina | 57 | 2% |
| Massachusetts | 52 | 1.8% |
| Indiana | 48 | 1.7% |
| Tennessee | 46 | 1.6% |
| Alabama | 41 | 1.4% |
| Nevada | 36 | 1.3% |
| Connecticut | 35 | 1.2% |
| Louisiana | 35 | 1.2% |
| Washington | 32 | 1.1% |
| Colorado | 31 | 1.1% |
| Missouri | 31 | 1.1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 31, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Prepaid card | Trouble using the card | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Credit card | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with monetary relief | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with monetary relief | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with monetary relief | consumerfinance.gov |
| October 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with monetary relief | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with monetary relief | consumerfinance.gov |
| October 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with monetary relief | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with monetary relief | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Debt collection complaints
- Every company with Credit card complaints
- Consumer complaints in California
- Consumer complaints in Texas
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.