Data / Consumer complaints / General Motors Financial Company, Inc. / Credit reporting or other personal consumer reports

General Motors Financial Company, Inc.: 2,588 CFPB complaints about credit reporting or other personal consumer reports, last 3 years

Name: CFPB complaints about Credit reporting or other personal consumer reports against General Motors Financial Company, Inc.
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

General Motors Financial Company, Inc. drew 2,588 consumer complaints about credit reporting or other personal consumer reports in the CFPB database in the three years to November 6, 2026, 55.8% of its 4,638 complaints in that time. The most common issue was “Improper use of your report”. The company responded on time to 100.0% of them, and 16.4% closed with monetary or other relief.

The request: Watch General Motors Financial Company, Inc.: each new CFPB complaint about credit reporting or other personal consumer reports by issue, with the date and the company response. $10 of work on sign-up, no card.

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2,588Complaints, last 3 years
55.8%Share of the company's complaints
100.0%Responded on time
16.4%Closed with relief
Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

Period	Complaints	Share
12 months to Nov 6, 2026	900	34.8%
12 months to Nov 6, 2025	961	37.1%
12 months to Nov 6, 2024	727	28.1%

Issues

Issue	Complaints	Share
Improper use of your report	1,117	43.2%
Incorrect information on your report	1,067	41.2%
Problem with a company's investigation into an existing problem	369	14.3%
Credit monitoring or identity theft protection services	17	0.7%
Problem with fraud alerts or security freezes	9	0.3%
Unable to get your credit report or credit score	5	0.2%
Identity theft protection or other monitoring services	2	0.1%
Problem with a company's investigation into an existing issue	2	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	2,160	83.5%
Closed with non-monetary relief	421	16.3%
In progress	4	0.2%
Closed with monetary relief	3	0.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

State	Complaints	Share
Texas	401	15.5%
Florida	323	12.5%
California	222	8.6%
Georgia	190	7.3%
New York	145	5.6%
Michigan	133	5.1%
Illinois	129	5%
Pennsylvania	109	4.2%
North Carolina	75	2.9%
Ohio	72	2.8%
New Jersey	66	2.6%
Louisiana	61	2.4%
Massachusetts	56	2.2%
South Carolina	56	2.2%
Maryland	53	2%
Virginia	43	1.7%
Arizona	41	1.6%
Mississippi	38	1.5%
Indiana	35	1.4%
Tennessee	33	1.3%
Alabama	32	1.2%
Connecticut	28	1.1%
Missouri	22	0.9%
Nevada	22	0.9%
Colorado	16	0.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 5, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 28, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 28, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 27, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 27, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 27, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 27, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 26, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 26, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with non-monetary relief	consumerfinance.gov
October 26, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 25, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 24, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 24, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 24, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 23, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 22, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 20, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 19, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
October 19, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.