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Data / Consumer complaints / College Ave Student Loan Servicing, LLC / Student loan

College Ave Student Loan Servicing, LLC: 95 CFPB complaints about student loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

College Ave Student Loan Servicing, LLC drew 95 consumer complaints about student loan in the CFPB database in the three years to November 6, 2026, 59.4% of its 160 complaints in that time. The most common issue was “Dealing with your lender or servicer”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch College Ave Student Loan Servicing, LLC: each new CFPB complaint about student loan by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 95Complaints, last 3 years
  • 59.4%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 19, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264547.4%
12 months to Nov 6, 20253941.1%
12 months to Nov 6, 20241111.6%

Issues

IssueComplaintsShare
Dealing with your lender or servicer5052.6%
Getting a loan2021.1%
Struggling to repay your loan1616.8%
Issue with income share agreement33.2%
Improper use of your report22.1%
Incorrect information on your report22.1%
Credit monitoring or identity theft protection services11.1%
Problem with a company's investigation into an existing problem11.1%

How the company responded

Company responseComplaintsShare
Closed with explanation95100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1111.6%
North Carolina1010.5%
Illinois99.5%
Massachusetts77.4%
Pennsylvania77.4%
Ohio66.3%
Florida55.3%
Minnesota55.3%
Texas55.3%
Connecticut44.2%
Maryland44.2%
New Jersey44.2%
New York44.2%
Indiana22.1%
South Carolina22.1%
Arizona11.1%
Georgia11.1%
Michigan11.1%
Missouri11.1%
Mississippi11.1%
Nevada11.1%
Oregon11.1%
Utah11.1%
Virginia11.1%
West Virginia11.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 17, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 14, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 12, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 17, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 14, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
August 6, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 31, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 30, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
July 22, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
July 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 15, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 1, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
June 2, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
June 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
June 1, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
May 2, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
May 2, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
April 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 23, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 21, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.