Skip to the page
Get started free

Data / Consumer complaints / College Ave Student Loan Servicing, LLC

College Ave Student Loan Servicing, LLC: 160 CFPB consumer complaints in the last 3 years

College Ave Student Loan Servicing, LLC drew 160 consumer complaints in the CFPB database in the three years to November 6, 2026, and 234 since 2017. The largest group, 95, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 50. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in California
  • 160Complaints, last 3 years
  • 234Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 4Products
  • Oct 19, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 659
202565
202432
202326
202221
202110
20208
20196
20185
20172

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan9559.4%
Credit reporting or other personal consumer reports5534.4%
Debt collection95.6%
Credit card10.6%

Issues

IssueComplaintsShare
Dealing with your lender or servicer5031.2%
Improper use of your report2918.1%
Incorrect information on your report2415%
Getting a loan2012.5%
Struggling to repay your loan1610%
Problem with a company's investigation into an existing problem63.8%
Attempts to collect debt not owed42.5%
Issue with income share agreement31.9%
Took or threatened to take negative or legal action21.2%
Communication tactics10.6%
Credit monitoring or identity theft protection services10.6%
Problem with fraud alerts or security freezes10.6%
Threatened to contact someone or share information improperly10.6%
Trouble using your card10.6%
Written notification about debt10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation160100%

States

StateComplaintsShare
California1610%
Florida1610%
North Carolina138.1%
Illinois127.5%
Texas127.5%
Massachusetts106.2%
Pennsylvania106.2%
New Jersey95.6%
New York95.6%
Ohio85%
Georgia63.8%
Maryland53.1%
Minnesota53.1%
Connecticut42.5%
Michigan42.5%
South Carolina31.9%
Arizona21.2%
Indiana21.2%
Nevada21.2%
Rhode Island21.2%
Virginia21.2%
Alabama10.6%
Kansas10.6%
Missouri10.6%
Mississippi10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 17, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 14, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 12, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 23, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 17, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 14, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
August 6, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 31, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 30, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
July 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 22, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
July 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 15, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 1, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
June 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 2, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
June 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
June 1, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
May 17, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 15, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
May 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 2, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
May 2, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
April 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 23, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 21, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 18, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
April 14, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
April 14, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 13, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 1, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
March 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 18, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 13, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.