Data / Consumer complaints / Carvana Group, LLC / Vehicle loan or lease
Carvana Group, LLC: 486 CFPB complaints about vehicle loan or lease, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Carvana Group, LLC drew 486 consumer complaints about vehicle loan or lease in the CFPB database in the three years to November 6, 2026, 63.2% of its 769 complaints in that time. The most common issue was “Getting a loan or lease”. The company responded on time to 99.2% of them, and 0.0% closed with monetary or other relief.
The request: Watch Carvana Group, LLC: each new CFPB complaint about vehicle loan or lease by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 486Complaints, last 3 years
- 63.2%Share of the company's complaints
- 99.2%Responded on time
- 0.0%Closed with relief
- Oct 24, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 147 | 30.2% |
| 12 months to Nov 6, 2025 | 212 | 43.6% |
| 12 months to Nov 6, 2024 | 127 | 26.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting a loan or lease | 210 | 43.2% |
| Managing the loan or lease | 173 | 35.6% |
| Problems at the end of the loan or lease | 54 | 11.1% |
| Repossession | 30 | 6.2% |
| Problem with a company's investigation into an existing problem | 7 | 1.4% |
| Struggling to pay your loan | 6 | 1.2% |
| Incorrect information on your report | 3 | 0.6% |
| Credit monitoring or identity theft protection services | 2 | 0.4% |
| Improper use of your report | 1 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 486 | 100% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 55 | 11.3% |
| Texas | 44 | 9.1% |
| Georgia | 43 | 8.8% |
| Pennsylvania | 32 | 6.6% |
| Florida | 30 | 6.2% |
| Virginia | 23 | 4.7% |
| North Carolina | 21 | 4.3% |
| New Jersey | 19 | 3.9% |
| Illinois | 17 | 3.5% |
| New York | 16 | 3.3% |
| Tennessee | 16 | 3.3% |
| Michigan | 15 | 3.1% |
| Arizona | 12 | 2.5% |
| South Carolina | 12 | 2.5% |
| Massachusetts | 9 | 1.9% |
| Maryland | 9 | 1.9% |
| Ohio | 9 | 1.9% |
| Wisconsin | 9 | 1.9% |
| Kentucky | 8 | 1.6% |
| Minnesota | 8 | 1.6% |
| Missouri | 8 | 1.6% |
| Washington | 8 | 1.6% |
| Arkansas | 7 | 1.4% |
| Alabama | 6 | 1.2% |
| Connecticut | 6 | 1.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Vehicle loan or lease | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 4, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 7, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Carvana Group, LLC complaints
- Every company with Vehicle loan or lease complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.