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Data / Consumer complaints / Advance America, Cash Advance Centers, Inc.

Advance America, Cash Advance Centers, Inc.: 332 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Advance America, Cash Advance Centers, Inc. drew 332 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,149 since 2013. The largest group, 179, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Attempts to collect debt not owed” with 46. The company responded on time to 81.0% of the complaints, and 1.2% closed with monetary or other relief.

The request: Watch Advance America, Cash Advance Centers, Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 332Complaints, last 3 years
  • 1,149Complaints, all years
  • 81.0%Responded on time
  • 1.2%Closed with relief
  • 7Products
  • Oct 23, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6106
2025122
202492
2023107
202244
202142
202043
201973
201866
2017115
2016101
201590
2014116
201332

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Attempts to collect debt not owed4613.9%
Struggling to pay your loan3410.2%
Charged fees or interest you didn't expect329.6%
Incorrect information on your report309%
Improper use of your report195.7%
Received a loan you didn't apply for185.4%
Communication tactics123.6%
Getting the loan123.6%
Problem when making payments123.6%
Problem with the payoff process at the end of the loan113.3%
Took or threatened to take negative or legal action113.3%
Can't contact lender or servicer92.7%
Electronic communications92.7%
False statements or representation82.4%
Money was taken from your bank account on the wrong day or for the wrong amount72.1%
Problem with a company's investigation into an existing problem72.1%
Written notification about debt72.1%
Can't stop withdrawals from your bank account61.8%
Threatened to contact someone or share information improperly51.5%
Getting a line of credit41.2%
Issues with repayment41.2%
Loan payment wasn't credited to your account41.2%
Was approved for a loan, but didn't receive the money41.2%
Problem with fraud alerts or security freezes30.9%
Credit monitoring or identity theft protection services20.6%

How the company responded

Company responseComplaintsShare
Closed with explanation32196.7%
In progress61.8%
Closed with monetary relief30.9%
Closed with non-monetary relief10.3%
Untimely response10.3%

States

StateComplaintsShare
Texas4413.3%
Florida3510.5%
California3410.2%
Michigan319.3%
South Carolina216.3%
Tennessee216.3%
Missouri195.7%
Alabama164.8%
Mississippi133.9%
Wisconsin133.9%
Kansas113.3%
Louisiana113.3%
Indiana92.7%
Ohio82.4%
Nevada61.8%
Georgia51.5%
Oklahoma41.2%
Rhode Island41.2%
Pennsylvania30.9%
Arkansas20.6%
Iowa20.6%
Idaho20.6%
Illinois20.6%
North Carolina20.6%
New York20.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
October 19, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 15, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
October 11, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 9, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
October 3, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
October 2, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 23, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
September 22, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
September 20, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 18, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
September 17, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 17, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
September 11, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
September 10, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
September 10, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
September 4, 2026Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
September 2, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 31, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 17, 2026Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forIn progressconsumerfinance.gov
August 16, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 12, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 4, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 31, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 24, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 24, 2026Payday loan, title loan, personal loan, or advance loanLoan payment wasn't credited to your accountClosed with explanationconsumerfinance.gov
July 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 15, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 14, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
June 30, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
June 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 26, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
June 24, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
June 23, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
June 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 8, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.