Data / Consumer complaints / Advance America, Cash Advance Centers, Inc.
Advance America, Cash Advance Centers, Inc.: 332 CFPB consumer complaints in the last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Advance America, Cash Advance Centers, Inc. drew 332 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,149 since 2013. The largest group, 179, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Attempts to collect debt not owed” with 46. The company responded on time to 81.0% of the complaints, and 1.2% closed with monetary or other relief.
The request: Watch Advance America, Cash Advance Centers, Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.
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- 332Complaints, last 3 years
- 1,149Complaints, all years
- 81.0%Responded on time
- 1.2%Closed with relief
- 7Products
- Oct 23, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 106 |
| 2025 | 122 |
| 2024 | 92 |
| 2023 | 107 |
| 2022 | 44 |
| 2021 | 42 |
| 2020 | 43 |
| 2019 | 73 |
| 2018 | 66 |
| 2017 | 115 |
| 2016 | 101 |
| 2015 | 90 |
| 2014 | 116 |
| 2013 | 32 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 179 | 53.9% |
| Debt collection | 98 | 29.5% |
| Credit reporting or other personal consumer reports | 49 | 14.8% |
| Checking or savings account | 2 | 0.6% |
| Money transfer, virtual currency, or money service | 2 | 0.6% |
| Credit card | 1 | 0.3% |
| Debt or credit management | 1 | 0.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 46 | 13.9% |
| Struggling to pay your loan | 34 | 10.2% |
| Charged fees or interest you didn't expect | 32 | 9.6% |
| Incorrect information on your report | 30 | 9% |
| Improper use of your report | 19 | 5.7% |
| Received a loan you didn't apply for | 18 | 5.4% |
| Communication tactics | 12 | 3.6% |
| Getting the loan | 12 | 3.6% |
| Problem when making payments | 12 | 3.6% |
| Problem with the payoff process at the end of the loan | 11 | 3.3% |
| Took or threatened to take negative or legal action | 11 | 3.3% |
| Can't contact lender or servicer | 9 | 2.7% |
| Electronic communications | 9 | 2.7% |
| False statements or representation | 8 | 2.4% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 7 | 2.1% |
| Problem with a company's investigation into an existing problem | 7 | 2.1% |
| Written notification about debt | 7 | 2.1% |
| Can't stop withdrawals from your bank account | 6 | 1.8% |
| Threatened to contact someone or share information improperly | 5 | 1.5% |
| Getting a line of credit | 4 | 1.2% |
| Issues with repayment | 4 | 1.2% |
| Loan payment wasn't credited to your account | 4 | 1.2% |
| Was approved for a loan, but didn't receive the money | 4 | 1.2% |
| Problem with fraud alerts or security freezes | 3 | 0.9% |
| Credit monitoring or identity theft protection services | 2 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 321 | 96.7% |
| In progress | 6 | 1.8% |
| Closed with monetary relief | 3 | 0.9% |
| Closed with non-monetary relief | 1 | 0.3% |
| Untimely response | 1 | 0.3% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 44 | 13.3% |
| Florida | 35 | 10.5% |
| California | 34 | 10.2% |
| Michigan | 31 | 9.3% |
| South Carolina | 21 | 6.3% |
| Tennessee | 21 | 6.3% |
| Missouri | 19 | 5.7% |
| Alabama | 16 | 4.8% |
| Mississippi | 13 | 3.9% |
| Wisconsin | 13 | 3.9% |
| Kansas | 11 | 3.3% |
| Louisiana | 11 | 3.3% |
| Indiana | 9 | 2.7% |
| Ohio | 8 | 2.4% |
| Nevada | 6 | 1.8% |
| Georgia | 5 | 1.5% |
| Oklahoma | 4 | 1.2% |
| Rhode Island | 4 | 1.2% |
| Pennsylvania | 3 | 0.9% |
| Arkansas | 2 | 0.6% |
| Iowa | 2 | 0.6% |
| Idaho | 2 | 0.6% |
| Illinois | 2 | 0.6% |
| North Carolina | 2 | 0.6% |
| New York | 2 | 0.6% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 19, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Debt collection | Communication tactics | In progress | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| October 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Untimely response | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Debt collection | Communication tactics | In progress | consumerfinance.gov |
| September 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | In progress | consumerfinance.gov |
| August 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| July 23, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| July 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| June 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| June 17, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| June 11, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| June 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Debt collection complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Checking or savings account complaints
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Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.