Data / Consumer complaints / Advance America, Cash Advance Centers, Inc. / Payday loan, title loan, personal loan, or advance loan
Advance America, Cash Advance Centers, Inc.: 179 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Advance America, Cash Advance Centers, Inc. drew 179 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 53.9% of its 332 complaints in that time. The most common issue was “Struggling to pay your loan”. The company responded on time to 77.1% of them, and 1.1% closed with monetary or other relief.
The request: Watch Advance America, Cash Advance Centers, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 179Complaints, last 3 years
- 53.9%Share of the company's complaints
- 77.1%Responded on time
- 1.1%Closed with relief
- Oct 23, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 79 | 44.1% |
| 12 months to Nov 6, 2025 | 56 | 31.3% |
| 12 months to Nov 6, 2024 | 44 | 24.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 34 | 19% |
| Charged fees or interest you didn't expect | 32 | 17.9% |
| Received a loan you didn't apply for | 18 | 10.1% |
| Getting the loan | 12 | 6.7% |
| Problem when making payments | 12 | 6.7% |
| Problem with the payoff process at the end of the loan | 11 | 6.1% |
| Can't contact lender or servicer | 9 | 5% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 7 | 3.9% |
| Can't stop withdrawals from your bank account | 6 | 3.4% |
| Improper use of your report | 5 | 2.8% |
| Incorrect information on your report | 5 | 2.8% |
| Getting a line of credit | 4 | 2.2% |
| Issues with repayment | 4 | 2.2% |
| Loan payment wasn't credited to your account | 4 | 2.2% |
| Was approved for a loan, but didn't receive the money | 4 | 2.2% |
| Problem with additional add-on products or services | 2 | 1.1% |
| Problem with fraud alerts or security freezes | 2 | 1.1% |
| Vehicle was repossessed or sold the vehicle | 2 | 1.1% |
| Confusing or misleading advertising or marketing | 1 | 0.6% |
| Confusing or missing disclosures | 1 | 0.6% |
| Credit limit changed | 1 | 0.6% |
| Problem with a company's investigation into an existing problem | 1 | 0.6% |
| Problem with cash advance | 1 | 0.6% |
| Unexpected fees | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 172 | 96.1% |
| In progress | 4 | 2.2% |
| Closed with monetary relief | 1 | 0.6% |
| Closed with non-monetary relief | 1 | 0.6% |
| Untimely response | 1 | 0.6% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 20 | 11.2% |
| Texas | 20 | 11.2% |
| Florida | 15 | 8.4% |
| Tennessee | 15 | 8.4% |
| South Carolina | 13 | 7.3% |
| Missouri | 12 | 6.7% |
| Wisconsin | 12 | 6.7% |
| Mississippi | 10 | 5.6% |
| Alabama | 8 | 4.5% |
| Michigan | 7 | 3.9% |
| Indiana | 6 | 3.4% |
| Kansas | 5 | 2.8% |
| Georgia | 4 | 2.2% |
| Louisiana | 4 | 2.2% |
| Nevada | 4 | 2.2% |
| Ohio | 4 | 2.2% |
| Idaho | 2 | 1.1% |
| New York | 2 | 1.1% |
| Oklahoma | 2 | 1.1% |
| Pennsylvania | 2 | 1.1% |
| Utah | 2 | 1.1% |
| Arkansas | 1 | 0.6% |
| Delaware | 1 | 0.6% |
| Iowa | 1 | 0.6% |
| Illinois | 1 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| October 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Untimely response | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | In progress | consumerfinance.gov |
| August 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Advance America, Cash Advance Centers, Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.