Data / Consumer complaints / WSFS Financial Corporation
WSFS Financial Corporation: 277 CFPB consumer complaints in the last 3 years
WSFS Financial Corporation drew 277 consumer complaints in the CFPB database in the three years to November 6, 2026, and 587 since 2019. The largest group, 98, was about checking or savings account, and the most common issue was “Managing an account” with 59. The company responded on time to 99.3% of the complaints, and 0.4% closed with monetary or other relief. The CFPB records the company as WSFS FINANCIAL CORPORATION.
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- 277Complaints, last 3 years
- 587Complaints, all years
- 99.3%Responded on time
- 0.4%Closed with relief
- 10Products
- Oct 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 86 |
| 2025 | 103 |
| 2024 | 78 |
| 2023 | 90 |
| 2022 | 83 |
| 2021 | 79 |
| 2020 | 44 |
| 2019 | 24 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 98 | 35.4% |
| Mortgage | 69 | 24.9% |
| Debt collection | 43 | 15.5% |
| Credit reporting or other personal consumer reports | 42 | 15.2% |
| Credit card | 8 | 2.9% |
| Vehicle loan or lease | 7 | 2.5% |
| Money transfer, virtual currency, or money service | 4 | 1.4% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 1.4% |
| Debt or credit management | 1 | 0.4% |
| Prepaid card | 1 | 0.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 59 | 21.3% |
| Struggling to pay mortgage | 28 | 10.1% |
| Trouble during payment process | 27 | 9.7% |
| Incorrect information on your report | 21 | 7.6% |
| Took or threatened to take negative or legal action | 19 | 6.9% |
| Problem with a lender or other company charging your account | 14 | 5.1% |
| Improper use of your report | 12 | 4.3% |
| Problem with a company's investigation into an existing problem | 12 | 4.3% |
| Closing an account | 11 | 4% |
| Attempts to collect debt not owed | 10 | 3.6% |
| Problem caused by your funds being low | 10 | 3.6% |
| False statements or representation | 9 | 3.2% |
| Closing on a mortgage | 7 | 2.5% |
| Applying for a mortgage or refinancing an existing mortgage | 6 | 2.2% |
| Other features, terms, or problems | 4 | 1.4% |
| Problems at the end of the loan or lease | 4 | 1.4% |
| Problem when making payments | 3 | 1.1% |
| Written notification about debt | 3 | 1.1% |
| Getting a loan or lease | 2 | 0.7% |
| Problem with a purchase shown on your statement | 2 | 0.7% |
| Problem with customer service | 2 | 0.7% |
| Communication tactics | 1 | 0.4% |
| Credit monitoring or identity theft protection services | 1 | 0.4% |
| Electronic communications | 1 | 0.4% |
| Fraud or scam | 1 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 276 | 99.6% |
| Closed with monetary relief | 1 | 0.4% |
States
| State | Complaints | Share |
|---|---|---|
| Pennsylvania | 93 | 33.6% |
| Delaware | 37 | 13.4% |
| New Jersey | 33 | 11.9% |
| Florida | 26 | 9.4% |
| New York | 15 | 5.4% |
| California | 9 | 3.2% |
| Georgia | 8 | 2.9% |
| Illinois | 6 | 2.2% |
| Connecticut | 5 | 1.8% |
| Tennessee | 5 | 1.8% |
| Texas | 5 | 1.8% |
| Maryland | 4 | 1.4% |
| Colorado | 3 | 1.1% |
| Massachusetts | 3 | 1.1% |
| Virginia | 3 | 1.1% |
| Arizona | 2 | 0.7% |
| Indiana | 2 | 0.7% |
| Louisiana | 2 | 0.7% |
| North Carolina | 2 | 0.7% |
| Puerto Rico | 2 | 0.7% |
| South Carolina | 2 | 0.7% |
| Washington | 2 | 0.7% |
| Alabama | 1 | 0.4% |
| Kentucky | 1 | 0.4% |
| Michigan | 1 | 0.4% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Mortgage | Closing on a mortgage | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 29, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Mortgage | Closing on a mortgage | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 7, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| August 2, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| August 2, 2026 | Debt collection | False statements or representation | Closed with monetary relief | consumerfinance.gov |
| July 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Mortgage | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Checking or savings account | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| June 22, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| June 10, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 8, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| June 1, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| May 22, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| May 22, 2026 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| May 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 9, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Mortgage | Closing on a mortgage | Closed with explanation | consumerfinance.gov |
| April 10, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 7, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 6, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Mortgage complaints
- Every company with Debt collection complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Consumer complaints in Pennsylvania
- Consumer complaints in Delaware
- Consumer complaints in New Jersey
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.