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Data / Consumer complaints / Trustly, Inc.

Trustly, Inc.: 31 CFPB complaints, last 3 years

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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.

Trustly, Inc. drew 31 consumer complaints in the CFPB database in the three years to November 9, 2026, and 31 since 2025. The largest group, 19, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 14. The company responded on time to 96.8% of the complaints, and 35.5% closed with monetary or other relief.

The request: Watch Trustly, Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of credit on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 31Complaints, last 3 years
  • 31Complaints, all years
  • 96.8%Responded on time
  • 35.5%Closed with relief
  • 3Products
  • Oct 1, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 920
202511

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection1961.3%
Money transfer, virtual currency, or money service1032.3%
Checking or savings account26.5%

Issues

IssueComplaintsShare
Attempts to collect debt not owed1445.2%
Electronic communications412.9%
Unauthorized transactions or other transaction problem412.9%
Other transaction problem39.7%
Fraud or scam26.5%
Problem caused by your funds being low13.2%
Problem with a lender or other company charging your account13.2%
Took or threatened to take negative or legal action13.2%
Unexpected or other fees13.2%

How the company responded

Company responseComplaintsShare
Closed with explanation1858.1%
Closed with monetary relief929%
Closed with non-monetary relief26.5%
In progress26.5%

States

StateComplaintsShare
Illinois412.9%
Florida39.7%
Michigan39.7%
New Jersey39.7%
New York39.7%
Pennsylvania39.7%
Georgia26.5%
Maryland26.5%
Alabama13.2%
Arkansas13.2%
Colorado13.2%
Iowa13.2%
Louisiana13.2%
North Carolina13.2%
Nevada13.2%
Texas13.2%

Latest 31 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 1, 2026Debt collectionElectronic communicationsIn progressconsumerfinance.gov
September 4, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
June 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 19, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
June 19, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 13, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
June 12, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
June 8, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 30, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
May 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
May 24, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 19, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
April 15, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
March 21, 2026Debt collectionElectronic communicationsClosed with monetary reliefconsumerfinance.gov
March 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 11, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
January 19, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
January 16, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
January 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 9, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
August 18, 2025Debt collectionAttempts to collect debt not owedClosed with monetary reliefconsumerfinance.gov
August 15, 2025Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with monetary reliefconsumerfinance.gov
July 19, 2025Debt collectionAttempts to collect debt not owedClosed with monetary reliefconsumerfinance.gov
May 18, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 9, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
April 10, 2025Debt collectionAttempts to collect debt not owedClosed with monetary reliefconsumerfinance.gov
March 14, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 29, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
January 22, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 3, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.