Data / Consumer complaints / TransUnion Intermediate Holdings, Inc. / Payday loan, title loan, personal loan, or advance loan
TransUnion Intermediate Holdings, Inc.: 156 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
TransUnion Intermediate Holdings, Inc. drew 156 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 4,509,527 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 64.7% closed with monetary or other relief.
The request: Watch TransUnion Intermediate Holdings, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 156Complaints, last 3 years
- 0.1%Share of the company's complaints
- 100.0%Responded on time
- 64.7%Closed with relief
- Nov 6, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 46 | 29.5% |
| 12 months to Nov 6, 2025 | 57 | 36.5% |
| 12 months to Nov 6, 2024 | 53 | 34% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 50 | 32.1% |
| Getting the loan | 15 | 9.6% |
| Received a loan you didn't apply for | 14 | 9% |
| Problem when making payments | 11 | 7.1% |
| Charged fees or interest you didn't expect | 9 | 5.8% |
| Getting a line of credit | 9 | 5.8% |
| Struggling to pay your loan | 9 | 5.8% |
| Problem with a company's investigation into an existing problem | 6 | 3.8% |
| Problem with additional add-on products or services | 6 | 3.8% |
| Improper use of your report | 5 | 3.2% |
| Problem with the payoff process at the end of the loan | 5 | 3.2% |
| Credit limit changed | 3 | 1.9% |
| Credit monitoring or identity theft protection services | 3 | 1.9% |
| Loan payment wasn't credited to your account | 3 | 1.9% |
| Can't contact lender or servicer | 1 | 0.6% |
| Confusing or misleading advertising or marketing | 1 | 0.6% |
| Confusing or missing disclosures | 1 | 0.6% |
| Issues with repayment | 1 | 0.6% |
| Problem with cash advance | 1 | 0.6% |
| Problem with fraud alerts or security freezes | 1 | 0.6% |
| Problems receiving the advance | 1 | 0.6% |
| Unable to get your credit report or credit score | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief | 101 | 64.7% |
| Closed with explanation | 49 | 31.4% |
| In progress | 6 | 3.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 22 | 14.1% |
| New York | 18 | 11.5% |
| Texas | 18 | 11.5% |
| Florida | 17 | 10.9% |
| Pennsylvania | 9 | 5.8% |
| Georgia | 7 | 4.5% |
| Michigan | 6 | 3.8% |
| New Jersey | 6 | 3.8% |
| Illinois | 5 | 3.2% |
| Ohio | 5 | 3.2% |
| Massachusetts | 4 | 2.6% |
| Missouri | 4 | 2.6% |
| South Carolina | 4 | 2.6% |
| Indiana | 3 | 1.9% |
| Maryland | 3 | 1.9% |
| Virginia | 3 | 1.9% |
| Alabama | 2 | 1.3% |
| Mississippi | 2 | 1.3% |
| New Mexico | 2 | 1.3% |
| Nevada | 2 | 1.3% |
| Puerto Rico | 2 | 1.3% |
| Tennessee | 2 | 1.3% |
| Alaska | 1 | 0.6% |
| Colorado | 1 | 0.6% |
| Delaware | 1 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | In progress | consumerfinance.gov |
| October 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| September 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with non-monetary relief | consumerfinance.gov |
| September 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with non-monetary relief | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with non-monetary relief | consumerfinance.gov |
| August 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| July 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| July 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with non-monetary relief | consumerfinance.gov |
| July 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| July 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| June 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with non-monetary relief | consumerfinance.gov |
| June 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| May 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All TransUnion Intermediate Holdings, Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.