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Data / Consumer complaints / Townebank

Townebank: 39 CFPB complaints, last 3 years

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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.

Townebank drew 39 consumer complaints in the CFPB database in the three years to November 9, 2026, and 65 since 2019. The largest group, 16, was about checking or savings account, and the most common issue was “Managing an account” with 10. The company responded on time to 100.0% of the complaints, and 28.2% closed with monetary or other relief. The CFPB records the company as TOWNEBANK.

The request: Watch Townebank: each new CFPB complaint by product and issue, with the date and the company response. $10 of credit on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 39Complaints, last 3 years
  • 65Complaints, all years
  • 100.0%Responded on time
  • 28.2%Closed with relief
  • 8Products
  • Oct 16, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 913
202518
20247
202312
20225
20214
20204
20192

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account1025.6%
Improper use of your report717.9%
Incorrect information on your report37.7%
Problem with a lender or other company charging your account37.7%
Managing the loan or lease25.1%
Trouble during payment process25.1%
Applying for a mortgage or refinancing an existing mortgage12.6%
Closing an account12.6%
Closing on a mortgage12.6%
Communication tactics12.6%
False statements or representation12.6%
Getting the loan12.6%
Opening an account12.6%
Other transaction problem12.6%
Problem when making payments12.6%
Problems at the end of the loan or lease12.6%
Took or threatened to take negative or legal action12.6%
Unexpected or other fees12.6%

How the company responded

Company responseComplaintsShare
Closed with explanation2871.8%
Closed with monetary relief615.4%
Closed with non-monetary relief512.8%

States

StateComplaintsShare
Virginia1641%
North Carolina1128.2%
Arizona25.1%
Georgia25.1%
South Carolina25.1%
Florida12.6%
Hawaii12.6%
Illinois12.6%
New Jersey12.6%
New York12.6%
Texas12.6%

Latest 39 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 16, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 11, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
June 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with non-monetary reliefconsumerfinance.gov
May 27, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
May 1, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
April 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 2, 2026Vehicle loan or leaseIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
March 18, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
March 3, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
February 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 1, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 26, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 13, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
September 12, 2025Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
September 2, 2025Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 29, 2025Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
August 7, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
June 23, 2025MortgageClosing on a mortgageClosed with monetary reliefconsumerfinance.gov
June 20, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 16, 2025Checking or savings accountIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 26, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 23, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 21, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
February 19, 2025MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
February 18, 2025Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
February 14, 2025Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
January 9, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 26, 2024Checking or savings accountClosing an accountClosed with non-monetary reliefconsumerfinance.gov
November 21, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 22, 2024Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 14, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 12, 2024Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
March 28, 2024Debt collectionFalse statements or representationClosed with monetary reliefconsumerfinance.gov
November 10, 2023Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.