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Data / Consumer complaints / TapTap Send Inc.

TapTap Send Inc.: 148 CFPB consumer complaints in the last 3 years

TapTap Send Inc. drew 148 consumer complaints in the CFPB database in the three years to November 6, 2026, and 165 since 2022. The largest group, 145, was about money transfer, virtual currency, or money service, and the most common issue was “Money was not available when promised” with 54. The company responded on time to 98.0% of the complaints, and 31.1% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every money transfer, virtual currency, or money service companyGet money transfer, virtual currency, or money service in California
  • 148Complaints, last 3 years
  • 165Complaints, all years
  • 98.0%Responded on time
  • 31.1%Closed with relief
  • 3Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 684
202531
202425
202323
20222

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service14598%
Checking or savings account21.4%
Credit card10.7%

Issues

IssueComplaintsShare
Money was not available when promised5436.5%
Other transaction problem5335.8%
Fraud or scam2114.2%
Other service problem85.4%
Problem with customer service42.7%
Incorrect exchange rate21.4%
Managing an account21.4%
Wrong amount charged or received21.4%
Problem with a purchase shown on your statement10.7%
Unauthorized transactions or other transaction problem10.7%

How the company responded

Company responseComplaintsShare
Closed with explanation10268.9%
Closed with monetary relief4631.1%

States

StateComplaintsShare
California2013.5%
New York1610.8%
Texas1510.1%
Virginia128.1%
Florida106.8%
Massachusetts106.8%
Illinois74.7%
Georgia64.1%
Maryland53.4%
New Jersey53.4%
Washington53.4%
Colorado42.7%
North Carolina42.7%
Connecticut32%
Pennsylvania32%
Indiana21.4%
Michigan21.4%
Minnesota21.4%
Tennessee21.4%
Alaska10.7%
Arizona10.7%
Delaware10.7%
Kansas10.7%
Louisiana10.7%
North Dakota10.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
September 27, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 22, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
September 17, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 12, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 10, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 27, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 27, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 18, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
August 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 7, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 30, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
July 23, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 21, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 17, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 26, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 13, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
June 13, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
June 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.