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Data / Consumer complaints / Sunnova Energy Corporation

Sunnova Energy Corporation: 112 CFPB consumer complaints in the last 3 years

Sunnova Energy Corporation drew 112 consumer complaints in the CFPB database in the three years to November 6, 2026, and 115 since 2023. The largest group, 44, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Incorrect information on your report” with 20. The company responded on time to 25.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 112Complaints, last 3 years
  • 115Complaints, all years
  • 25.9%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Dec 16, 2025Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
202582
202429
20234

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Incorrect information on your report2017.9%
Charged fees or interest you didn't expect1513.4%
Attempts to collect debt not owed119.8%
Problem with a company's investigation into an existing problem108.9%
Problem with additional add-on products or services98%
Struggling to pay your loan65.4%
Problem when making payments54.5%
Took or threatened to take negative or legal action43.6%
Trouble during payment process43.6%
Confusing or missing disclosures32.7%
Getting the loan32.7%
Improper use of your report32.7%
Problem with the payoff process at the end of the loan32.7%
Communication tactics21.8%
Problem with customer service21.8%
Written notification about debt21.8%
Applying for a mortgage or refinancing an existing mortgage10.9%
Closing on a mortgage10.9%
Confusing or misleading advertising or marketing10.9%
False statements or representation10.9%
Managing an account10.9%
Managing the loan or lease10.9%
Problem with a company's investigation into an existing issue10.9%
Problem with a lender or other company charging your account10.9%
Problem with fraud alerts or security freezes10.9%

How the company responded

Company responseComplaintsShare
Untimely response8374.1%
Closed with explanation2925.9%

States

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
December 16, 2025Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanUntimely responseconsumerfinance.gov
December 13, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresUntimely responseconsumerfinance.gov
December 12, 2025Debt collectionCommunication tacticsUntimely responseconsumerfinance.gov
December 9, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
December 5, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceUntimely responseconsumerfinance.gov
December 5, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
December 4, 2025Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesUntimely responseconsumerfinance.gov
November 28, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
November 26, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
November 25, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
November 24, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
November 23, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
November 21, 2025Payday loan, title loan, personal loan, or advance loanGetting the loanUntimely responseconsumerfinance.gov
November 21, 2025MortgageClosing on a mortgageUntimely responseconsumerfinance.gov
November 12, 2025Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forUntimely responseconsumerfinance.gov
November 11, 2025Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanUntimely responseconsumerfinance.gov
November 7, 2025Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
November 6, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
November 5, 2025Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanUntimely responseconsumerfinance.gov
October 31, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 26, 2025Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportUntimely responseconsumerfinance.gov
October 22, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
October 18, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 17, 2025Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
October 15, 2025Debt or credit managementConfusing or missing disclosuresUntimely responseconsumerfinance.gov
October 14, 2025Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanUntimely responseconsumerfinance.gov
October 12, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 2, 2025Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
September 28, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
September 22, 2025Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
September 19, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
September 17, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceUntimely responseconsumerfinance.gov
September 16, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
September 15, 2025Checking or savings accountManaging an accountUntimely responseconsumerfinance.gov
September 12, 2025Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesUntimely responseconsumerfinance.gov
September 12, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
August 28, 2025Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanUntimely responseconsumerfinance.gov
August 16, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
August 14, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
August 13, 2025Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
July 31, 2025Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
July 28, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 28, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 28, 2025Debt or credit managementConfusing or missing disclosuresUntimely responseconsumerfinance.gov
July 25, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 15, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
July 15, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
July 14, 2025Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
July 9, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
July 6, 2025Payday loan, title loan, personal loan, or advance loanGetting the loanUntimely responseconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.