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Data / Consumer complaints / Pinnacle Financial Partners, Inc. / Credit card

Pinnacle Financial Partners, Inc.: 203 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Pinnacle Financial Partners, Inc. drew 203 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 25.8% of its 786 complaints in that time. The most common issue was “Trouble using your card”. The company responded on time to 100.0% of them, and 35.5% closed with monetary or other relief.

The request: Watch Pinnacle Financial Partners, Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 203Complaints, last 3 years
  • 25.8%Share of the company's complaints
  • 100.0%Responded on time
  • 35.5%Closed with relief
  • Oct 29, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202620299.5%
12 months to Nov 6, 202500%
12 months to Nov 6, 202410.5%

Issues

IssueComplaintsShare
Trouble using your card3014.8%
Closing your account2713.3%
Getting a credit card2713.3%
Problem with a purchase shown on your statement2612.8%
Fees or interest2110.3%
Incorrect information on your report2110.3%
Other features, terms, or problems188.9%
Problem when making payments188.9%
Problem with a company's investigation into an existing problem63%
Advertising and marketing, including promotional offers42%
Struggling to pay your bill31.5%
Improper use of your report10.5%
Problem with fraud alerts or security freezes10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation12963.5%
Closed with monetary relief4019.7%
Closed with non-monetary relief3215.8%
In progress21%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2210.8%
Texas2210.8%
Florida2110.3%
Georgia136.4%
Pennsylvania136.4%
Michigan125.9%
Illinois73.4%
North Carolina73.4%
New Jersey63%
New York63%
Alabama52.5%
Indiana52.5%
Ohio52.5%
Louisiana42%
Missouri42%
Nevada42%
Oregon42%
Colorado31.5%
Massachusetts31.5%
Oklahoma31.5%
Tennessee31.5%
Utah31.5%
Wisconsin31.5%
Arizona21%
Kansas21%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026Credit cardStruggling to pay your billIn progressconsumerfinance.gov
October 23, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 20, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 19, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 19, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 17, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 15, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardGetting a credit cardClosed with monetary reliefconsumerfinance.gov
October 15, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 13, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardAdvertising and marketing, including promotional offersClosed with monetary reliefconsumerfinance.gov
October 8, 2026Credit cardTrouble using your cardClosed with monetary reliefconsumerfinance.gov
October 6, 2026Credit cardTrouble using your cardClosed with non-monetary reliefconsumerfinance.gov
October 6, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 3, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 29, 2026Credit cardProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
September 27, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
September 27, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.