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Data / Consumer complaints / NerdWallet, Inc.

NerdWallet, Inc.: 38 CFPB complaints, last 3 years

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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.

NerdWallet, Inc. drew 38 consumer complaints in the CFPB database in the three years to November 9, 2026, and 38 since 2024. The largest group, 16, was about credit reporting or other personal consumer reports, and the most common issue was “Improper use of your report” with 10. The company responded on time to 100.0% of the complaints, and 2.6% closed with monetary or other relief.

The request: Watch NerdWallet, Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of credit on sign-up, no card.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in New York

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 38Complaints, last 3 years
  • 38Complaints, all years
  • 100.0%Responded on time
  • 2.6%Closed with relief
  • 9Products
  • Aug 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 99
202515
202414

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports1642.1%
Credit card923.7%
Checking or savings account410.5%
Debt collection25.3%
Money transfer, virtual currency, or money service25.3%
Payday loan, title loan, personal loan, or advance loan25.3%
Debt or credit management12.6%
Prepaid card12.6%
Vehicle loan or lease12.6%

Issues

IssueComplaintsShare
Improper use of your report1026.3%
Closing an account37.9%
Other features, terms, or problems37.9%
Advertising and marketing, including promotional offers25.3%
Incorrect information on your report25.3%
Problem with a company's investigation into an existing problem25.3%
Trouble using your card25.3%
Attempts to collect debt not owed12.6%
Closing your account12.6%
False statements or representation12.6%
Getting a credit card12.6%
Getting a line of credit12.6%
Managing an account12.6%
Money was not available when promised12.6%
Problem when making payments12.6%
Problem with a company's investigation into an existing issue12.6%
Problem with customer service12.6%
Repossession12.6%
Trouble accessing funds in your mobile or digital wallet12.6%
Trouble using the card12.6%
Unable to get your credit report or credit score12.6%

How the company responded

Company responseComplaintsShare
Closed with explanation3797.4%
Closed with non-monetary relief12.6%

States

StateComplaintsShare
New York718.4%
California513.2%
Florida513.2%
Massachusetts37.9%
Arizona25.3%
Michigan25.3%
Texas25.3%
Alabama12.6%
Colorado12.6%
Georgia12.6%
Idaho12.6%
Indiana12.6%
Louisiana12.6%
Nebraska12.6%
Nevada12.6%
Ohio12.6%
South Carolina12.6%
Virginia12.6%

Latest 38 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 8, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 5, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
April 2, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
February 13, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
February 7, 2026Credit reporting or other personal consumer reportsUnable to get your credit report or credit scoreClosed with explanationconsumerfinance.gov
January 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
December 3, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 30, 2025Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
November 15, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 14, 2025Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 8, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 1, 2025Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
June 30, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
May 12, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
May 6, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
April 22, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
April 21, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 15, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 13, 2025Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
March 23, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
February 13, 2025Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
December 5, 2024Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
December 2, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
December 1, 2024Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
November 18, 2024Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 25, 2024Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 23, 2024Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 5, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 16, 2024Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 28, 2024Credit cardClosing your accountClosed with non-monetary reliefconsumerfinance.gov
July 31, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 13, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 4, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 21, 2024Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.