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Data / Consumer complaints / Morgan Stanley & Co. LLC

Morgan Stanley & Co. LLC: 849 CFPB consumer complaints in the last 3 years

Morgan Stanley & Co. LLC drew 849 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,321 since 2012. The largest group, 790, was about checking or savings account, and the most common issue was “Managing an account” with 492. The company responded on time to 99.4% of the complaints, and 4.1% closed with monetary or other relief. The CFPB records the company as MORGAN STANLEY & CO. LLC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 849Complaints, last 3 years
  • 1,321Complaints, all years
  • 99.4%Responded on time
  • 4.1%Closed with relief
  • 5Products
  • Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6450
2025327
202465
202366
202252
20218
202016
201912
201812
201733
201645
201536
201461
201386
201252

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account79093.1%
Money transfer, virtual currency, or money service242.8%
Mortgage222.6%
Credit reporting or other personal consumer reports80.9%
Payday loan, title loan, personal loan, or advance loan50.6%

Issues

IssueComplaintsShare
Managing an account49258%
Opening an account15518.3%
Closing an account10212%
Problem with a lender or other company charging your account293.4%
Trouble during payment process131.5%
Problem caused by your funds being low101.2%
Other transaction problem70.8%
Confusing or missing disclosures50.6%
Fraud or scam50.6%
Problem with a company's investigation into an existing problem50.6%
Struggling to pay mortgage50.6%
Incorrect information on your report40.5%
Charged fees or interest you didn't expect30.4%
Applying for a mortgage or refinancing an existing mortgage20.2%
Managing, opening, or closing your mobile wallet account20.2%
Money was not available when promised20.2%
Closing on a mortgage10.1%
Getting a line of credit10.1%
Improper use of your report10.1%
Incorrect exchange rate10.1%
Problem with additional add-on products or services10.1%
Problem with customer service10.1%
Problem with fraud alerts or security freezes10.1%
Wrong amount charged or received10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation80895.2%
Closed with monetary relief354.1%
In progress60.7%

States

StateComplaintsShare
California15518.3%
Texas829.7%
Florida657.7%
New York627.3%
Illinois394.6%
Georgia313.7%
New Jersey293.4%
Washington283.3%
Pennsylvania263.1%
Massachusetts252.9%
Ohio252.9%
Virginia232.7%
Michigan212.5%
North Carolina202.4%
Maryland161.9%
Nevada161.9%
Arizona151.8%
Connecticut141.6%
Indiana141.6%
Colorado131.5%
South Carolina121.4%
Tennessee121.4%
District of Columbia80.9%
Minnesota80.9%
Missouri80.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 23, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 20, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 16, 2026Checking or savings accountOpening an accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 4, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.