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Data / Consumer complaints / Midfirst Bank

Midfirst Bank: 989 CFPB consumer complaints in the last 3 years

Midfirst Bank drew 989 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,194 since 2016. The largest group, 635, was about mortgage, and the most common issue was “Struggling to pay mortgage” with 311. The company responded on time to 100.0% of the complaints, and 23.5% closed with monetary or other relief. The CFPB records the company as MIDFIRST BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Texas
  • 989Complaints, last 3 years
  • 2,194Complaints, all years
  • 100.0%Responded on time
  • 23.5%Closed with relief
  • 10Products
  • Oct 26, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6418
2025304
2024232
2023249
2022264
2021216
2020125
2019129
201898
201792
201667

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage63564.2%
Credit reporting or other personal consumer reports18418.6%
Checking or savings account12012.1%
Debt collection222.2%
Credit card121.2%
Money transfer, virtual currency, or money service80.8%
Debt or credit management30.3%
Payday loan, title loan, personal loan, or advance loan20.2%
Vehicle loan or lease20.2%
Prepaid card10.1%

Issues

IssueComplaintsShare
Struggling to pay mortgage31131.4%
Trouble during payment process22322.5%
Incorrect information on your report15415.6%
Managing an account606.1%
Problem with a company's investigation into an existing problem404%
Improper use of your report343.4%
Closing on a mortgage272.7%
Applying for a mortgage or refinancing an existing mortgage262.6%
Closing an account232.3%
Opening an account222.2%
Took or threatened to take negative or legal action90.9%
Problem with a lender or other company charging your account80.8%
Problem caused by your funds being low70.7%
Attempts to collect debt not owed60.6%
Credit monitoring or identity theft protection services50.5%
Getting a credit card50.5%
Fraud or scam40.4%
Problem with a purchase shown on your statement40.4%
Confusing or missing disclosures30.3%
False statements or representation30.3%
Money was not available when promised20.2%
Threatened to contact someone or share information improperly20.2%
Charged upfront or unexpected fees10.1%
Communication tactics10.1%
Getting the loan10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation74975.7%
Closed with non-monetary relief17117.3%
Closed with monetary relief616.2%
In progress80.8%

States

StateComplaintsShare
Texas13814%
Georgia737.4%
Florida717.2%
California606.1%
Illinois596%
Pennsylvania575.8%
New York515.2%
New Jersey484.9%
Arizona424.2%
Oklahoma424.2%
Maryland333.3%
Ohio313.1%
Alabama262.6%
Virginia252.5%
Louisiana232.3%
North Carolina212.1%
Tennessee191.9%
South Carolina181.8%
Nevada161.6%
Colorado131.3%
Michigan131.3%
Massachusetts111.1%
Indiana101%
Missouri101%
Connecticut80.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 16, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 12, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 12, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 12, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
October 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 7, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 1, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
September 29, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with non-monetary reliefconsumerfinance.gov
September 27, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
September 26, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
September 25, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.