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Data / Consumer complaints / First Horizon Bank

First Horizon Bank: 548 CFPB consumer complaints in the last 3 years

First Horizon Bank drew 548 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,652 since 2011. The largest group, 366, was about checking or savings account, and the most common issue was “Managing an account” with 215. The company responded on time to 100.0% of the complaints, and 21.0% closed with monetary or other relief. The CFPB records the company as FIRST HORIZON BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 548Complaints, last 3 years
  • 1,652Complaints, all years
  • 100.0%Responded on time
  • 21.0%Closed with relief
  • 8Products
  • Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6222
2025149
2024162
2023125
2022131
2021138
2020125
201973
201886
201779
201670
201563
201460
201374
201293
20112

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account21539.2%
Opening an account5810.6%
Incorrect information on your report417.5%
Closing an account346.2%
Problem caused by your funds being low315.7%
Problem with a lender or other company charging your account264.7%
Trouble during payment process244.4%
Problem with a company's investigation into an existing problem213.8%
Closing on a mortgage101.8%
Improper use of your report101.8%
Struggling to pay mortgage101.8%
Fraud or scam91.6%
Applying for a mortgage or refinancing an existing mortgage81.5%
Attempts to collect debt not owed71.3%
Problem with a purchase shown on your statement61.1%
Problem when making payments50.9%
Closing your account30.5%
Getting a credit card30.5%
Getting the loan30.5%
Other features, terms, or problems30.5%
Other transaction problem30.5%
Took or threatened to take negative or legal action30.5%
Lost or stolen money order20.4%
Money was not available when promised20.4%
Other service problem20.4%

How the company responded

Company responseComplaintsShare
Closed with explanation43379%
Closed with monetary relief8215%
Closed with non-monetary relief336%

States

StateComplaintsShare
Tennessee15528.3%
Florida9016.4%
Texas6712.2%
North Carolina5910.8%
Louisiana498.9%
Georgia285.1%
Arkansas193.5%
South Carolina132.4%
New York122.2%
Alabama101.8%
Virginia71.3%
California61.1%
Mississippi61.1%
Pennsylvania40.7%
Illinois30.5%
Maryland30.5%
Minnesota20.4%
Nebraska20.4%
Colorado10.2%
District of Columbia10.2%
Indiana10.2%
Kentucky10.2%
Michigan10.2%
Missouri10.2%
New Jersey10.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
November 3, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountOpening an accountClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountOpening an accountClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 2, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
October 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 26, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
September 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 22, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
September 19, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
September 17, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 14, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
September 13, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 5, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 3, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.