Data / Consumer complaints / First Horizon Bank
First Horizon Bank: 548 CFPB consumer complaints in the last 3 years
First Horizon Bank drew 548 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,652 since 2011. The largest group, 366, was about checking or savings account, and the most common issue was “Managing an account” with 215. The company responded on time to 100.0% of the complaints, and 21.0% closed with monetary or other relief. The CFPB records the company as FIRST HORIZON BANK.
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- 548Complaints, last 3 years
- 1,652Complaints, all years
- 100.0%Responded on time
- 21.0%Closed with relief
- 8Products
- Nov 3, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 222 |
| 2025 | 149 |
| 2024 | 162 |
| 2023 | 125 |
| 2022 | 131 |
| 2021 | 138 |
| 2020 | 125 |
| 2019 | 73 |
| 2018 | 86 |
| 2017 | 79 |
| 2016 | 70 |
| 2015 | 63 |
| 2014 | 60 |
| 2013 | 74 |
| 2012 | 93 |
| 2011 | 2 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 366 | 66.8% |
| Credit reporting or other personal consumer reports | 69 | 12.6% |
| Mortgage | 54 | 9.9% |
| Credit card | 22 | 4% |
| Money transfer, virtual currency, or money service | 19 | 3.5% |
| Debt collection | 11 | 2% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 1.1% |
| Prepaid card | 1 | 0.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 215 | 39.2% |
| Opening an account | 58 | 10.6% |
| Incorrect information on your report | 41 | 7.5% |
| Closing an account | 34 | 6.2% |
| Problem caused by your funds being low | 31 | 5.7% |
| Problem with a lender or other company charging your account | 26 | 4.7% |
| Trouble during payment process | 24 | 4.4% |
| Problem with a company's investigation into an existing problem | 21 | 3.8% |
| Closing on a mortgage | 10 | 1.8% |
| Improper use of your report | 10 | 1.8% |
| Struggling to pay mortgage | 10 | 1.8% |
| Fraud or scam | 9 | 1.6% |
| Applying for a mortgage or refinancing an existing mortgage | 8 | 1.5% |
| Attempts to collect debt not owed | 7 | 1.3% |
| Problem with a purchase shown on your statement | 6 | 1.1% |
| Problem when making payments | 5 | 0.9% |
| Closing your account | 3 | 0.5% |
| Getting a credit card | 3 | 0.5% |
| Getting the loan | 3 | 0.5% |
| Other features, terms, or problems | 3 | 0.5% |
| Other transaction problem | 3 | 0.5% |
| Took or threatened to take negative or legal action | 3 | 0.5% |
| Lost or stolen money order | 2 | 0.4% |
| Money was not available when promised | 2 | 0.4% |
| Other service problem | 2 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 433 | 79% |
| Closed with monetary relief | 82 | 15% |
| Closed with non-monetary relief | 33 | 6% |
States
| State | Complaints | Share |
|---|---|---|
| Tennessee | 155 | 28.3% |
| Florida | 90 | 16.4% |
| Texas | 67 | 12.2% |
| North Carolina | 59 | 10.8% |
| Louisiana | 49 | 8.9% |
| Georgia | 28 | 5.1% |
| Arkansas | 19 | 3.5% |
| South Carolina | 13 | 2.4% |
| New York | 12 | 2.2% |
| Alabama | 10 | 1.8% |
| Virginia | 7 | 1.3% |
| California | 6 | 1.1% |
| Mississippi | 6 | 1.1% |
| Pennsylvania | 4 | 0.7% |
| Illinois | 3 | 0.5% |
| Maryland | 3 | 0.5% |
| Minnesota | 2 | 0.4% |
| Nebraska | 2 | 0.4% |
| Colorado | 1 | 0.2% |
| District of Columbia | 1 | 0.2% |
| Indiana | 1 | 0.2% |
| Kentucky | 1 | 0.2% |
| Michigan | 1 | 0.2% |
| Missouri | 1 | 0.2% |
| New Jersey | 1 | 0.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 3, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Checking or savings account | Opening an account | Closed with non-monetary relief | consumerfinance.gov |
| October 29, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Checking or savings account | Opening an account | Closed with non-monetary relief | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Checking or savings account | Opening an account | Closed with monetary relief | consumerfinance.gov |
| October 23, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| October 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Mortgage | Closing on a mortgage | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 6, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 4, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Checking or savings account | Opening an account | Closed with monetary relief | consumerfinance.gov |
| October 2, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 26, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| September 23, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Checking or savings account | Opening an account | Closed with monetary relief | consumerfinance.gov |
| September 19, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| September 17, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| September 13, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Mortgage complaints
- Every company with Credit card complaints
- Consumer complaints in Tennessee
- Consumer complaints in Florida
- Consumer complaints in Texas
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.