Skip to the page
Get started free

Data / Consumer complaints / First Horizon Bank / Mortgage

First Horizon Bank: 54 CFPB complaints about mortgage, last 3 years

First Horizon Bank drew 54 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 9.9% of its 548 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 5.6% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet mortgage in Louisiana
  • 54Complaints, last 3 years
  • 9.9%Share of the company's complaints
  • 100.0%Responded on time
  • 5.6%Closed with relief
  • Oct 29, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261935.2%
12 months to Nov 6, 20251018.5%
12 months to Nov 6, 20242546.3%

Issues

IssueComplaintsShare
Trouble during payment process2444.4%
Closing on a mortgage1018.5%
Struggling to pay mortgage1018.5%
Applying for a mortgage or refinancing an existing mortgage814.8%
Incorrect information on your report11.9%
Problem with a company's investigation into an existing problem11.9%

How the company responded

Company responseComplaintsShare
Closed with explanation5194.4%
Closed with non-monetary relief35.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Louisiana1120.4%
Florida916.7%
Arkansas611.1%
New York611.1%
Tennessee611.1%
Georgia47.4%
Virginia35.6%
California23.7%
Maryland23.7%
Texas23.7%
Mississippi11.9%
Pennsylvania11.9%
Wisconsin11.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 28, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 11, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
July 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 14, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 20, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
January 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 7, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
January 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 3, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 14, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 1, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with non-monetary reliefconsumerfinance.gov
July 2, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 26, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 25, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.