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Data / Consumer complaints / Fay Servicing, LLC

Fay Servicing, LLC: 1,330 CFPB consumer complaints in the last 3 years

Fay Servicing, LLC drew 1,330 consumer complaints in the CFPB database in the three years to November 6, 2026, and 4,074 since 2012. The largest group, 1,176, was about mortgage, and the most common issue was “Trouble during payment process” with 617. The company responded on time to 99.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Florida
  • 1,330Complaints, last 3 years
  • 4,074Complaints, all years
  • 99.9%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6322
2025506
2024446
2023353
2022395
2021355
2020321
2019258
2018292
2017320
2016209
2015168
201496
201330
20123

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage1,17688.4%
Credit reporting or other personal consumer reports876.5%
Debt collection493.7%
Debt or credit management70.5%
Money transfer, virtual currency, or money service40.3%
Checking or savings account30.2%
Payday loan, title loan, personal loan, or advance loan30.2%
Vehicle loan or lease10.1%

Issues

IssueComplaintsShare
Trouble during payment process61746.4%
Struggling to pay mortgage44333.3%
Incorrect information on your report836.2%
Closing on a mortgage453.4%
Problem with a company's investigation into an existing problem342.6%
Applying for a mortgage or refinancing an existing mortgage302.3%
False statements or representation181.4%
Attempts to collect debt not owed141.1%
Written notification about debt90.7%
Improper use of your report80.6%
Took or threatened to take negative or legal action60.5%
Didn't provide services promised30.2%
Unable to get your credit report or credit score30.2%
Fraud or scam20.2%
Problem with a lender or other company charging your account20.2%
Problem with customer service20.2%
Unauthorized withdrawals or charges20.2%
Charged fees or interest you didn't expect10.1%
Communication tactics10.1%
Electronic communications10.1%
Issues with repayment10.1%
Lost or stolen money order10.1%
Managing an account10.1%
Problem when making payments10.1%
Problem with fraud alerts or security freezes10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation1,32699.7%
In progress40.3%

States

StateComplaintsShare
Florida16212.2%
California14110.6%
New York13310%
Texas926.9%
New Jersey765.7%
Maryland675%
Georgia644.8%
Illinois614.6%
Pennsylvania493.7%
Ohio423.2%
Massachusetts342.6%
North Carolina332.5%
Virginia332.5%
Tennessee262%
Arizona211.6%
Louisiana211.6%
Alabama201.5%
South Carolina201.5%
Michigan191.4%
Colorado161.2%
Washington151.1%
Missouri131%
Oregon120.9%
Connecticut110.8%
Idaho110.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 3, 2026MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 30, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
September 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 25, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 24, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 16, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 14, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.