Data / Consumer complaints / Egl US, LLC / Payday loan, title loan, personal loan, or advance loan
Egl US, LLC: 190 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Egl US, LLC drew 190 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 22.3% of its 853 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 90.0% of them, and 0.0% closed with monetary or other relief.
The request: Watch Egl US, LLC: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 190Complaints, last 3 years
- 22.3%Share of the company's complaints
- 90.0%Responded on time
- 0.0%Closed with relief
- Oct 21, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 89 | 46.8% |
| 12 months to Nov 6, 2025 | 76 | 40% |
| 12 months to Nov 6, 2024 | 25 | 13.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 33 | 17.4% |
| Problem when making payments | 25 | 13.2% |
| Incorrect information on your report | 24 | 12.6% |
| Struggling to pay your loan | 23 | 12.1% |
| Problem with the payoff process at the end of the loan | 16 | 8.4% |
| Getting the loan | 11 | 5.8% |
| Problem with a company's investigation into an existing problem | 8 | 4.2% |
| Improper use of your report | 7 | 3.7% |
| Issues with repayment | 6 | 3.2% |
| Problem with additional add-on products or services | 6 | 3.2% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 5 | 2.6% |
| Can't contact lender or servicer | 4 | 2.1% |
| Confusing or missing disclosures | 4 | 2.1% |
| Loan payment wasn't credited to your account | 4 | 2.1% |
| Received a loan you didn't apply for | 4 | 2.1% |
| Getting a line of credit | 3 | 1.6% |
| Problem with fraud alerts or security freezes | 2 | 1.1% |
| Problems receiving the advance | 2 | 1.1% |
| Can't stop withdrawals from your bank account | 1 | 0.5% |
| Confusing or misleading advertising or marketing | 1 | 0.5% |
| Was approved for a loan, but didn't receive the money | 1 | 0.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 188 | 98.9% |
| Untimely response | 2 | 1.1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 26 | 13.7% |
| Texas | 21 | 11.1% |
| Maryland | 20 | 10.5% |
| Georgia | 17 | 8.9% |
| Illinois | 12 | 6.3% |
| Pennsylvania | 12 | 6.3% |
| California | 10 | 5.3% |
| Michigan | 8 | 4.2% |
| South Carolina | 8 | 4.2% |
| North Carolina | 7 | 3.7% |
| District of Columbia | 6 | 3.2% |
| Mississippi | 5 | 2.6% |
| Ohio | 5 | 2.6% |
| Alabama | 4 | 2.1% |
| Arkansas | 3 | 1.6% |
| Louisiana | 3 | 1.6% |
| Missouri | 3 | 1.6% |
| New York | 3 | 1.6% |
| Tennessee | 3 | 1.6% |
| New Jersey | 2 | 1.1% |
| New Mexico | 2 | 1.1% |
| Virginia | 2 | 1.1% |
| Washington | 2 | 1.1% |
| Arizona | 1 | 0.5% |
| Colorado | 1 | 0.5% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Untimely response | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Untimely response | consumerfinance.gov |
| August 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| August 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Egl US, LLC complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.