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Data / Consumer complaints / Cullen/Frost Bankers, Inc.

Cullen/Frost Bankers, Inc.: 322 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Cullen/Frost Bankers, Inc. drew 322 consumer complaints in the CFPB database in the three years to November 6, 2026, and 606 since 2012. The largest group, 238, was about checking or savings account, and the most common issue was “Managing an account” with 105. The company responded on time to 99.1% of the complaints, and 8.4% closed with monetary or other relief. The CFPB records the company as CULLEN/FROST BANKERS, INC..

The request: Watch Cullen/Frost Bankers, Inc.: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 322Complaints, last 3 years
  • 606Complaints, all years
  • 99.1%Responded on time
  • 8.4%Closed with relief
  • 7Products
  • Oct 21, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6128
2025113
202472
202378
202250
202134
202028
201920
201824
201718
20169
20156
201411
201312
20123

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account23873.9%
Credit reporting or other personal consumer reports3711.5%
Money transfer, virtual currency, or money service268.1%
Debt collection72.2%
Mortgage61.9%
Credit card51.6%
Payday loan, title loan, personal loan, or advance loan30.9%

Issues

IssueComplaintsShare
Managing an account10532.6%
Opening an account7723.9%
Incorrect information on your report216.5%
Problem with a lender or other company charging your account206.2%
Closing an account175.3%
Fraud or scam165%
Problem caused by your funds being low154.7%
Problem with a company's investigation into an existing problem92.8%
Improper use of your report82.5%
Other transaction problem30.9%
Problem with a purchase shown on your statement30.9%
Took or threatened to take negative or legal action30.9%
Trouble during payment process30.9%
Applying for a mortgage or refinancing an existing mortgage20.6%
Attempts to collect debt not owed20.6%
Money was not available when promised20.6%
Problem with a company's investigation into an existing issue20.6%
Problem with customer service20.6%
Unauthorized transactions or other transaction problem20.6%
Charged fees or interest you didn't expect10.3%
Closing on a mortgage10.3%
Credit monitoring or identity theft protection services10.3%
Electronic communications10.3%
Getting a credit card10.3%
Getting a line of credit10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation29591.6%
Closed with monetary relief175.3%
Closed with non-monetary relief103.1%

States

StateComplaintsShare
Texas29691.9%
Florida30.9%
Georgia30.9%
Maryland30.9%
New York30.9%
Arkansas20.6%
California20.6%
Alabama10.3%
Colorado10.3%
Hawaii10.3%
Iowa10.3%
Illinois10.3%
Louisiana10.3%
North Carolina10.3%
Oklahoma10.3%
Puerto Rico10.3%
Utah10.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 2, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 26, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 22, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 19, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 17, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 11, 2026Credit reporting or other personal consumer reportsCredit monitoring or identity theft protection servicesClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 26, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
August 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
August 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 17, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 14, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 11, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 6, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 4, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 1, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
July 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 14, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 13, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
July 13, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
July 13, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
July 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 27, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
June 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 26, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
June 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 23, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
June 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 17, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.