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Data / Consumer complaints / CrossCountry Mortgage LLC / Mortgage

CrossCountry Mortgage LLC: 945 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

CrossCountry Mortgage LLC drew 945 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 84.0% of its 1,125 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 95.4% of them, and 14.0% closed with monetary or other relief.

The request: Watch CrossCountry Mortgage LLC: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 945Complaints, last 3 years
  • 84.0%Share of the company's complaints
  • 95.4%Responded on time
  • 14.0%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202651354.3%
12 months to Nov 6, 202521022.2%
12 months to Nov 6, 202422223.5%

Issues

IssueComplaintsShare
Trouble during payment process51554.5%
Struggling to pay mortgage14114.9%
Applying for a mortgage or refinancing an existing mortgage13614.4%
Closing on a mortgage11512.2%
Incorrect information on your report212.2%
Problem with a company's investigation into an existing problem141.5%
Improper use of your report20.2%
Credit monitoring or identity theft protection services10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation72877%
Closed with non-monetary relief11612.3%
In progress808.5%
Closed with monetary relief161.7%
Untimely response50.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida10811.4%
California9810.4%
Texas919.6%
Ohio616.5%
Pennsylvania596.2%
New Jersey434.6%
North Carolina353.7%
Illinois333.5%
New York313.3%
Georgia303.2%
Virginia293.1%
Washington272.9%
Arizona252.6%
Indiana242.5%
Massachusetts212.2%
Colorado192%
Michigan192%
Minnesota161.7%
South Carolina141.5%
Louisiana121.3%
Missouri121.3%
Oregon121.3%
Tennessee121.3%
Utah121.3%
New Hampshire101.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 12, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 11, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 11, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.