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Data / Consumer complaints / CrossCountry Mortgage LLC

CrossCountry Mortgage LLC: 1,125 CFPB consumer complaints in the last 3 years

CrossCountry Mortgage LLC drew 1,125 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,756 since 2013. The largest group, 945, was about mortgage, and the most common issue was “Trouble during payment process” with 515. The company responded on time to 95.8% of the complaints, and 12.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 1,125Complaints, last 3 years
  • 1,756Complaints, all years
  • 95.8%Responded on time
  • 12.9%Closed with relief
  • 6Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6521
2025298
2024266
2023246
2022168
2021106
202063
201928
201819
201716
201614
20157
20142
20132

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage94584%
Credit reporting or other personal consumer reports15513.8%
Debt collection191.7%
Checking or savings account40.4%
Debt or credit management10.1%
Money transfer, virtual currency, or money service10.1%

Issues

IssueComplaintsShare
Trouble during payment process51545.8%
Struggling to pay mortgage14112.5%
Applying for a mortgage or refinancing an existing mortgage13612.1%
Closing on a mortgage11510.2%
Incorrect information on your report998.8%
Improper use of your report565%
Problem with a company's investigation into an existing problem312.8%
Attempts to collect debt not owed90.8%
Took or threatened to take negative or legal action70.6%
Managing an account40.4%
Credit monitoring or identity theft protection services30.3%
Problem with customer service20.2%
Unable to get your credit report or credit score20.2%
Communication tactics10.1%
Identity theft protection or other monitoring services10.1%
Problem with a company's investigation into an existing issue10.1%
Threatened to contact someone or share information improperly10.1%
Written notification about debt10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation88778.8%
Closed with non-monetary relief12811.4%
In progress877.7%
Closed with monetary relief171.5%
Untimely response60.5%

States

StateComplaintsShare
Florida13512%
California11310%
Texas1039.2%
Pennsylvania756.7%
Ohio686%
New Jersey524.6%
Illinois484.3%
Georgia443.9%
North Carolina443.9%
New York373.3%
Indiana302.7%
Virginia292.6%
Washington292.6%
Arizona282.5%
Massachusetts282.5%
Colorado232%
Michigan222%
South Carolina171.5%
Minnesota161.4%
Tennessee141.2%
Utah131.2%
Louisiana121.1%
Maryland121.1%
Missouri121.1%
Oregon121.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 12, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 11, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 11, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 9, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 9, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 8, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 8, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageImproper use of your reportIn progressconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 5, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 2, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 2, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 2, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 2, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 1, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.