Data / Consumer complaints / ClarityPay, Inc. / Payday loan, title loan, personal loan, or advance loan
ClarityPay, Inc.: 67 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
ClarityPay, Inc. drew 67 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 84.8% of its 79 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.
The request: Watch ClarityPay, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 67Complaints, last 3 years
- 84.8%Share of the company's complaints
- 100.0%Responded on time
- 0.0%Closed with relief
- Sep 23, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 64 | 95.5% |
| 12 months to Nov 6, 2025 | 3 | 4.5% |
| 12 months to Nov 6, 2024 | 0 | 0% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 15 | 22.4% |
| Getting the loan | 15 | 22.4% |
| Problem when making payments | 15 | 22.4% |
| Problem with additional add-on products or services | 12 | 17.9% |
| Confusing or misleading advertising or marketing | 4 | 6% |
| Problem with the payoff process at the end of the loan | 3 | 4.5% |
| Struggling to pay your loan | 2 | 3% |
| Can't contact lender or servicer | 1 | 1.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 60 | 89.6% |
| In progress | 7 | 10.4% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 10 | 14.9% |
| Florida | 8 | 11.9% |
| Texas | 8 | 11.9% |
| Georgia | 4 | 6% |
| Michigan | 4 | 6% |
| Alabama | 3 | 4.5% |
| Maryland | 3 | 4.5% |
| New York | 3 | 4.5% |
| Oklahoma | 3 | 4.5% |
| Washington | 3 | 4.5% |
| Nevada | 2 | 3% |
| Pennsylvania | 2 | 3% |
| Tennessee | 2 | 3% |
| Virginia | 2 | 3% |
| Arizona | 1 | 1.5% |
| Connecticut | 1 | 1.5% |
| District of Columbia | 1 | 1.5% |
| Delaware | 1 | 1.5% |
| Hawaii | 1 | 1.5% |
| Indiana | 1 | 1.5% |
| North Carolina | 1 | 1.5% |
| New Jersey | 1 | 1.5% |
| New Mexico | 1 | 1.5% |
| Ohio | 1 | 1.5% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| September 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | In progress | consumerfinance.gov |
| September 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| September 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| August 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All ClarityPay, Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.