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Data / Consumer complaints / CCF Intermediate Holdings LLC / Payday loan, title loan, personal loan, or advance loan

CCF Intermediate Holdings LLC: 1,173 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

CCF Intermediate Holdings LLC drew 1,173 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 53.4% of its 2,198 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 99.8% of them, and 2.6% closed with monetary or other relief.

The request: Watch CCF Intermediate Holdings LLC: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 1,173Complaints, last 3 years
  • 53.4%Share of the company's complaints
  • 99.8%Responded on time
  • 2.6%Closed with relief
  • Oct 25, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202638833.1%
12 months to Nov 6, 202547640.6%
12 months to Nov 6, 202430926.3%

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect30225.7%
Struggling to pay your loan21218.1%
Problem with the payoff process at the end of the loan14112%
Vehicle was repossessed or sold the vehicle13511.5%
Received a loan you didn't apply for695.9%
Loan payment wasn't credited to your account474%
Can't contact lender or servicer463.9%
Money was taken from your bank account on the wrong day or for the wrong amount383.2%
Can't stop withdrawals from your bank account272.3%
Vehicle was damaged or destroyed the vehicle262.2%
Problem when making payments181.5%
Was approved for a loan, but didn't receive the money171.4%
Incorrect information on your report131.1%
Getting the loan121%
Problem with additional add-on products or services121%
Getting a line of credit110.9%
Was approved for a loan, but didn't receive money90.8%
Improper use of your report80.7%
Issues with repayment50.4%
Problem with a company's investigation into an existing problem40.3%
Problems receiving the advance40.3%
Confusing or missing disclosures30.3%
Credit monitoring or identity theft protection services30.3%
Problem with cash advance30.3%
Unexpected fees30.3%

How the company responded

Company responseComplaintsShare
Closed with explanation1,13997.1%
Closed with monetary relief161.4%
Closed with non-monetary relief151.3%
In progress30.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas33028.1%
Georgia13811.8%
Tennessee927.8%
California796.7%
Alabama655.5%
Arizona605.1%
Florida534.5%
South Carolina453.8%
Missouri342.9%
Nevada302.6%
Mississippi292.5%
Wisconsin252.1%
Kansas232%
Virginia181.5%
Utah141.2%
Louisiana131.1%
Ohio131.1%
Indiana100.9%
North Carolina100.9%
Delaware90.8%
Illinois90.8%
Michigan90.8%
Rhode Island80.7%
New Jersey70.6%
Idaho60.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 25, 2026Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanMoney was taken from your bank account on the wrong day or for the wrong amountClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 17, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanVehicle was damaged or destroyed the vehicleClosed with non-monetary reliefconsumerfinance.gov
October 14, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 12, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 12, 2026Payday loan, title loan, personal loan, or advance loanWas approved for a loan, but didn't receive moneyClosed with explanationconsumerfinance.gov
October 11, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
October 10, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanIn progressconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with non-monetary reliefconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 5, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.