Data / Consumer complaints / CCF Intermediate Holdings LLC / Payday loan, title loan, personal loan, or advance loan
CCF Intermediate Holdings LLC: 1,173 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
CCF Intermediate Holdings LLC drew 1,173 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 53.4% of its 2,198 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 99.8% of them, and 2.6% closed with monetary or other relief.
The request: Watch CCF Intermediate Holdings LLC: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 1,173Complaints, last 3 years
- 53.4%Share of the company's complaints
- 99.8%Responded on time
- 2.6%Closed with relief
- Oct 25, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 388 | 33.1% |
| 12 months to Nov 6, 2025 | 476 | 40.6% |
| 12 months to Nov 6, 2024 | 309 | 26.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 302 | 25.7% |
| Struggling to pay your loan | 212 | 18.1% |
| Problem with the payoff process at the end of the loan | 141 | 12% |
| Vehicle was repossessed or sold the vehicle | 135 | 11.5% |
| Received a loan you didn't apply for | 69 | 5.9% |
| Loan payment wasn't credited to your account | 47 | 4% |
| Can't contact lender or servicer | 46 | 3.9% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 38 | 3.2% |
| Can't stop withdrawals from your bank account | 27 | 2.3% |
| Vehicle was damaged or destroyed the vehicle | 26 | 2.2% |
| Problem when making payments | 18 | 1.5% |
| Was approved for a loan, but didn't receive the money | 17 | 1.4% |
| Incorrect information on your report | 13 | 1.1% |
| Getting the loan | 12 | 1% |
| Problem with additional add-on products or services | 12 | 1% |
| Getting a line of credit | 11 | 0.9% |
| Was approved for a loan, but didn't receive money | 9 | 0.8% |
| Improper use of your report | 8 | 0.7% |
| Issues with repayment | 5 | 0.4% |
| Problem with a company's investigation into an existing problem | 4 | 0.3% |
| Problems receiving the advance | 4 | 0.3% |
| Confusing or missing disclosures | 3 | 0.3% |
| Credit monitoring or identity theft protection services | 3 | 0.3% |
| Problem with cash advance | 3 | 0.3% |
| Unexpected fees | 3 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 1,139 | 97.1% |
| Closed with monetary relief | 16 | 1.4% |
| Closed with non-monetary relief | 15 | 1.3% |
| In progress | 3 | 0.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Texas | 330 | 28.1% |
| Georgia | 138 | 11.8% |
| Tennessee | 92 | 7.8% |
| California | 79 | 6.7% |
| Alabama | 65 | 5.5% |
| Arizona | 60 | 5.1% |
| Florida | 53 | 4.5% |
| South Carolina | 45 | 3.8% |
| Missouri | 34 | 2.9% |
| Nevada | 30 | 2.6% |
| Mississippi | 29 | 2.5% |
| Wisconsin | 25 | 2.1% |
| Kansas | 23 | 2% |
| Virginia | 18 | 1.5% |
| Utah | 14 | 1.2% |
| Louisiana | 13 | 1.1% |
| Ohio | 13 | 1.1% |
| Indiana | 10 | 0.9% |
| North Carolina | 10 | 0.9% |
| Delaware | 9 | 0.8% |
| Illinois | 9 | 0.8% |
| Michigan | 9 | 0.8% |
| Rhode Island | 8 | 0.7% |
| New Jersey | 7 | 0.6% |
| Idaho | 6 | 0.5% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with non-monetary relief | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | Closed with non-monetary relief | consumerfinance.gov |
| October 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive money | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with non-monetary relief | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with monetary relief | consumerfinance.gov |
Also on SpecStream
- All CCF Intermediate Holdings LLC complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.