Data / Consumer complaints / CCF Intermediate Holdings LLC
CCF Intermediate Holdings LLC: 2,198 CFPB consumer complaints in the last 3 years
CCF Intermediate Holdings LLC drew 2,198 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,784 since 2022. The largest group, 1,173, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Charged fees or interest you didn't expect” with 302. The company responded on time to 99.9% of the complaints, and 2.0% closed with monetary or other relief.
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- 2,198Complaints, last 3 years
- 2,784Complaints, all years
- 99.9%Responded on time
- 2.0%Closed with relief
- 10Products
- Oct 25, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 601 |
| 2025 | 875 |
| 2024 | 665 |
| 2023 | 424 |
| 2022 | 219 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 1,173 | 53.4% |
| Debt collection | 565 | 25.7% |
| Credit reporting or other personal consumer reports | 338 | 15.4% |
| Vehicle loan or lease | 75 | 3.4% |
| Money transfer, virtual currency, or money service | 25 | 1.1% |
| Checking or savings account | 9 | 0.4% |
| Prepaid card | 8 | 0.4% |
| Credit card | 2 | 0.1% |
| Debt or credit management | 2 | 0.1% |
| Mortgage | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 302 | 13.7% |
| Struggling to pay your loan | 219 | 10% |
| Improper use of your report | 209 | 9.5% |
| Took or threatened to take negative or legal action | 171 | 7.8% |
| Attempts to collect debt not owed | 169 | 7.7% |
| Problem with the payoff process at the end of the loan | 141 | 6.4% |
| Vehicle was repossessed or sold the vehicle | 135 | 6.1% |
| Incorrect information on your report | 113 | 5.1% |
| Received a loan you didn't apply for | 69 | 3.1% |
| False statements or representation | 68 | 3.1% |
| Communication tactics | 54 | 2.5% |
| Loan payment wasn't credited to your account | 47 | 2.1% |
| Can't contact lender or servicer | 46 | 2.1% |
| Repossession | 41 | 1.9% |
| Written notification about debt | 40 | 1.8% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 38 | 1.7% |
| Electronic communications | 36 | 1.6% |
| Problem with a company's investigation into an existing problem | 29 | 1.3% |
| Can't stop withdrawals from your bank account | 27 | 1.2% |
| Threatened to contact someone or share information improperly | 27 | 1.2% |
| Vehicle was damaged or destroyed the vehicle | 26 | 1.2% |
| Problem when making payments | 18 | 0.8% |
| Was approved for a loan, but didn't receive the money | 17 | 0.8% |
| Getting the loan | 12 | 0.5% |
| Managing the loan or lease | 12 | 0.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,152 | 97.9% |
| Closed with non-monetary relief | 27 | 1.2% |
| Closed with monetary relief | 16 | 0.7% |
| In progress | 3 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 619 | 28.2% |
| California | 207 | 9.4% |
| Georgia | 172 | 7.8% |
| Tennessee | 143 | 6.5% |
| Alabama | 112 | 5.1% |
| Arizona | 88 | 4% |
| Florida | 83 | 3.8% |
| South Carolina | 68 | 3.1% |
| Missouri | 63 | 2.9% |
| Mississippi | 60 | 2.7% |
| Nevada | 57 | 2.6% |
| Wisconsin | 49 | 2.2% |
| Ohio | 43 | 2% |
| Virginia | 39 | 1.8% |
| Louisiana | 38 | 1.7% |
| Kansas | 36 | 1.6% |
| Illinois | 26 | 1.2% |
| Utah | 26 | 1.2% |
| Delaware | 21 | 1% |
| Kentucky | 21 | 1% |
| North Carolina | 19 | 0.9% |
| Indiana | 18 | 0.8% |
| Michigan | 16 | 0.7% |
| Pennsylvania | 15 | 0.7% |
| Colorado | 14 | 0.6% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with non-monetary relief | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | In progress | consumerfinance.gov |
| October 21, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | Closed with non-monetary relief | consumerfinance.gov |
| October 14, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with non-monetary relief | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive money | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| October 10, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Prepaid card | Advertising | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with non-monetary relief | consumerfinance.gov |
| October 6, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Vehicle loan or lease | Repossession | Closed with non-monetary relief | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with monetary relief | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Debt collection complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Vehicle loan or lease complaints
- Consumer complaints in Texas
- Consumer complaints in California
- Consumer complaints in Georgia
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.