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Data / Consumer complaints / Axos Financial, Inc.

Axos Financial, Inc.: 651 CFPB consumer complaints in the last 3 years

Axos Financial, Inc. drew 651 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,280 since 2020. The largest group, 453, was about checking or savings account, and the most common issue was “Managing an account” with 289. The company responded on time to 99.4% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as AXOS FINANCIAL, INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 651Complaints, last 3 years
  • 1,280Complaints, all years
  • 99.4%Responded on time
  • 0.0%Closed with relief
  • 10Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6247
2025216
2024170
2023189
2022190
2021173
202095

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account28944.4%
Closing an account7010.8%
Opening an account7010.8%
Trouble during payment process355.4%
Incorrect information on your report324.9%
Problem with a lender or other company charging your account203.1%
Problem with a company's investigation into an existing problem172.6%
Repossession152.3%
Improper use of your report132%
Other transaction problem101.5%
Applying for a mortgage or refinancing an existing mortgage71.1%
Managing the loan or lease71.1%
Fraud or scam60.9%
Charged fees or interest you didn't expect50.8%
Money was not available when promised50.8%
Communication tactics40.6%
Getting the loan40.6%
Problem caused by your funds being low40.6%
Took or threatened to take negative or legal action40.6%
Problem when making payments30.5%
Problem with additional add-on products or services30.5%
Attempts to collect debt not owed20.3%
Getting a line of credit20.3%
Getting a loan or lease20.3%
Problem with a purchase or transfer20.3%

How the company responded

Company responseComplaintsShare
Closed with explanation65099.8%
In progress10.2%

States

StateComplaintsShare
California10315.8%
Florida6610.1%
Texas588.9%
New York365.5%
Georgia345.2%
New Jersey345.2%
North Carolina274.1%
Illinois243.7%
Pennsylvania233.5%
Virginia213.2%
Ohio172.6%
Massachusetts162.5%
Colorado152.3%
Connecticut142.2%
South Carolina142.2%
Michigan132%
Arizona121.8%
Maryland121.8%
Tennessee101.5%
Alabama71.1%
Nevada71.1%
Louisiana60.9%
Arkansas50.8%
Minnesota50.8%
Missouri50.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 19, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 16, 2026Vehicle loan or leaseProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 14, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 18, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 16, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 13, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 12, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.