Data / Consumer complaints / Axos Financial, Inc.
Axos Financial, Inc.: 651 CFPB consumer complaints in the last 3 years
Axos Financial, Inc. drew 651 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,280 since 2020. The largest group, 453, was about checking or savings account, and the most common issue was “Managing an account” with 289. The company responded on time to 99.4% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as AXOS FINANCIAL, INC..
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 651Complaints, last 3 years
- 1,280Complaints, all years
- 99.4%Responded on time
- 0.0%Closed with relief
- 10Products
- Oct 30, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 247 |
| 2025 | 216 |
| 2024 | 170 |
| 2023 | 189 |
| 2022 | 190 |
| 2021 | 173 |
| 2020 | 95 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 453 | 69.6% |
| Credit reporting or other personal consumer reports | 54 | 8.3% |
| Mortgage | 49 | 7.5% |
| Money transfer, virtual currency, or money service | 27 | 4.1% |
| Vehicle loan or lease | 27 | 4.1% |
| Payday loan, title loan, personal loan, or advance loan | 20 | 3.1% |
| Debt collection | 12 | 1.8% |
| Credit card | 5 | 0.8% |
| Prepaid card | 3 | 0.5% |
| Debt or credit management | 1 | 0.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 289 | 44.4% |
| Closing an account | 70 | 10.8% |
| Opening an account | 70 | 10.8% |
| Trouble during payment process | 35 | 5.4% |
| Incorrect information on your report | 32 | 4.9% |
| Problem with a lender or other company charging your account | 20 | 3.1% |
| Problem with a company's investigation into an existing problem | 17 | 2.6% |
| Repossession | 15 | 2.3% |
| Improper use of your report | 13 | 2% |
| Other transaction problem | 10 | 1.5% |
| Applying for a mortgage or refinancing an existing mortgage | 7 | 1.1% |
| Managing the loan or lease | 7 | 1.1% |
| Fraud or scam | 6 | 0.9% |
| Charged fees or interest you didn't expect | 5 | 0.8% |
| Money was not available when promised | 5 | 0.8% |
| Communication tactics | 4 | 0.6% |
| Getting the loan | 4 | 0.6% |
| Problem caused by your funds being low | 4 | 0.6% |
| Took or threatened to take negative or legal action | 4 | 0.6% |
| Problem when making payments | 3 | 0.5% |
| Problem with additional add-on products or services | 3 | 0.5% |
| Attempts to collect debt not owed | 2 | 0.3% |
| Getting a line of credit | 2 | 0.3% |
| Getting a loan or lease | 2 | 0.3% |
| Problem with a purchase or transfer | 2 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 650 | 99.8% |
| In progress | 1 | 0.2% |
States
| State | Complaints | Share |
|---|---|---|
| California | 103 | 15.8% |
| Florida | 66 | 10.1% |
| Texas | 58 | 8.9% |
| New York | 36 | 5.5% |
| Georgia | 34 | 5.2% |
| New Jersey | 34 | 5.2% |
| North Carolina | 27 | 4.1% |
| Illinois | 24 | 3.7% |
| Pennsylvania | 23 | 3.5% |
| Virginia | 21 | 3.2% |
| Ohio | 17 | 2.6% |
| Massachusetts | 16 | 2.5% |
| Colorado | 15 | 2.3% |
| Connecticut | 14 | 2.2% |
| South Carolina | 14 | 2.2% |
| Michigan | 13 | 2% |
| Arizona | 12 | 1.8% |
| Maryland | 12 | 1.8% |
| Tennessee | 10 | 1.5% |
| Alabama | 7 | 1.1% |
| Nevada | 7 | 1.1% |
| Louisiana | 6 | 0.9% |
| Arkansas | 5 | 0.8% |
| Minnesota | 5 | 0.8% |
| Missouri | 5 | 0.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 30, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 21, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Vehicle loan or lease | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Credit card | Trouble using your card | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| September 21, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| September 12, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 5, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Mortgage complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Consumer complaints in California
- Consumer complaints in Florida
- Consumer complaints in Texas
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.