Skip to the page
Get started free

Data / Consumer complaints / Ally Financial Inc. / Credit card

Ally Financial Inc.: 411 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Ally Financial Inc. drew 411 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 2.7% of its 15,374 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 17.0% closed with monetary or other relief.

The request: Watch Ally Financial Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet credit card in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 411Complaints, last 3 years
  • 2.7%Share of the company's complaints
  • 100.0%Responded on time
  • 17.0%Closed with relief
  • Jan 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202610.2%
12 months to Nov 6, 202519547.4%
12 months to Nov 6, 202421552.3%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement10124.6%
Problem when making payments6215.1%
Other features, terms, or problems5814.1%
Getting a credit card5212.7%
Incorrect information on your report348.3%
Fees or interest276.6%
Closing your account266.3%
Trouble using your card143.4%
Advertising and marketing, including promotional offers112.7%
Struggling to pay your bill112.7%
Problem with a company's investigation into an existing problem92.2%
Improper use of your report61.5%

How the company responded

Company responseComplaintsShare
Closed with explanation34183%
Closed with non-monetary relief4110%
Closed with monetary relief297.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California5312.9%
Florida399.5%
New York266.3%
Texas256.1%
Pennsylvania245.8%
Georgia174.1%
North Carolina163.9%
Illinois133.2%
Arizona122.9%
Colorado122.9%
New Jersey122.9%
Tennessee122.9%
Ohio112.7%
Maryland102.4%
Minnesota102.4%
Virginia102.4%
Michigan92.2%
Missouri92.2%
Washington92.2%
Louisiana71.7%
Utah71.7%
Connecticut61.5%
Wisconsin61.5%
Kentucky51.2%
Massachusetts51.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
January 22, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2025Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 11, 2025Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 26, 2025Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 25, 2025Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 24, 2025Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 24, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 23, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 19, 2025Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
September 19, 2025Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 16, 2025Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 15, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 14, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 8, 2025Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 4, 2025Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 2, 2025Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 2, 2025Credit cardFees or interestClosed with explanationconsumerfinance.gov
August 29, 2025Credit cardClosing your accountClosed with explanationconsumerfinance.gov
August 29, 2025Credit cardClosing your accountClosed with explanationconsumerfinance.gov
August 28, 2025Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 26, 2025Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
August 26, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 23, 2025Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
August 21, 2025Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
August 20, 2025Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.