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Data / Consumer complaints / Affirm Holdings, Inc / Payday loan, title loan, personal loan, or advance loan

Affirm Holdings, Inc: 3,618 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Affirm Holdings, Inc drew 3,618 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 22.9% of its 15,784 complaints in that time. The most common issue was “Problem when making payments”. The company responded on time to 99.9% of them, and 0.0% closed with monetary or other relief.

The request: Watch Affirm Holdings, Inc: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 3,618Complaints, last 3 years
  • 22.9%Share of the company's complaints
  • 99.9%Responded on time
  • 0.0%Closed with relief
  • Oct 25, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262,25562.3%
12 months to Nov 6, 202586023.8%
12 months to Nov 6, 202450313.9%

Issues

IssueComplaintsShare
Problem when making payments1,19132.9%
Problem with additional add-on products or services60416.7%
Charged fees or interest you didn't expect47713.2%
Getting the loan39911%
Incorrect information on your report2597.2%
Problem with the payoff process at the end of the loan2266.2%
Problem with a company's investigation into an existing problem1895.2%
Struggling to pay your loan1313.6%
Improper use of your report280.8%
Getting a line of credit240.7%
Credit monitoring or identity theft protection services190.5%
Received a loan you didn't apply for120.3%
Can't contact lender or servicer110.3%
Problem with fraud alerts or security freezes90.2%
Loan payment wasn't credited to your account70.2%
Confusing or misleading advertising or marketing60.2%
Credit limit changed40.1%
Issues with repayment40.1%
Unexpected fees40.1%
Was approved for a loan, but didn't receive the money40.1%
Confusing or missing disclosures30.1%
Unable to get your credit report or credit score20.1%
Can't stop withdrawals from your bank account10.1%
Money was taken from your bank account on the wrong day or for the wrong amount10.1%
Problem with cash advance10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation3,60799.7%
In progress110.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California47813.2%
Florida42111.6%
Texas3279%
New York2436.7%
Georgia1815%
Illinois1303.6%
Pennsylvania1303.6%
New Jersey1293.6%
North Carolina1253.5%
Maryland1002.8%
Ohio972.7%
Virginia892.5%
Michigan812.2%
Arizona712%
Washington712%
Massachusetts641.8%
Colorado611.7%
South Carolina581.6%
Tennessee571.6%
Nevada551.5%
Indiana531.5%
Connecticut501.4%
Louisiana501.4%
Missouri481.3%
Alabama381.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 25, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 25, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.