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Data / Consumer complaints / ADP Inc.

ADP Inc.: 625 CFPB consumer complaints in the last 3 years

ADP Inc. drew 625 consumer complaints in the CFPB database in the three years to November 6, 2026, and 969 since 2021. The largest group, 278, was about prepaid card, and the most common issue was “Managing an account” with 141. The company responded on time to 97.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every prepaid card companyGet prepaid card in California
  • 625Complaints, last 3 years
  • 969Complaints, all years
  • 97.0%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 23, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6189
2025231
2024175
2023204
2022138
202132

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Prepaid card27844.5%
Checking or savings account21033.6%
Credit reporting or other personal consumer reports487.7%
Money transfer, virtual currency, or money service477.5%
Debt collection233.7%
Credit card162.6%
Payday loan, title loan, personal loan, or advance loan20.3%
Debt or credit management10.2%

Issues

IssueComplaintsShare
Managing an account14122.6%
Problem with a purchase or transfer13521.6%
Trouble using the card538.5%
Problem with a lender or other company charging your account487.7%
Unexpected or other fees487.7%
Problem getting a card or closing an account386.1%
Incorrect information on your report203.2%
Problem with a purchase shown on your statement142.2%
Improper use of your report132.1%
Fraud or scam111.8%
Closing an account101.6%
Other transaction problem91.4%
Problem with a company's investigation into an existing issue91.4%
Attempts to collect debt not owed71.1%
False statements or representation61%
Problem caused by your funds being low61%
Unauthorized transactions or other transaction problem61%
Problem with fraud alerts or security freezes50.8%
Money was not available when promised40.6%
Opening an account40.6%
Other service problem40.6%
Problem with overdraft40.6%
Trouble accessing funds in your mobile or digital wallet40.6%
Electronic communications30.5%
Threatened to contact someone or share information improperly30.5%

How the company responded

Company responseComplaintsShare
Closed with explanation625100%

States

StateComplaintsShare
California7011.2%
Texas518.2%
Florida426.7%
New York325.1%
New Jersey264.2%
Ohio254%
Michigan223.5%
Illinois213.4%
Georgia203.2%
North Carolina203.2%
Washington193%
Arizona172.7%
Pennsylvania172.7%
Virginia172.7%
Indiana162.6%
Wisconsin162.6%
Minnesota142.2%
Colorado132.1%
Nevada121.9%
Maryland111.8%
Oregon111.8%
South Carolina111.8%
Tennessee101.6%
Alabama91.4%
District of Columbia81.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 22, 2026Prepaid cardProblem with overdraftClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 20, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 16, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 13, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 12, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 4, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 30, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 30, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 30, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 26, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 24, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 14, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 8, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 6, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
September 5, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 5, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 31, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
August 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 27, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
August 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 26, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 21, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 19, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
August 17, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
August 14, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 14, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.