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Data / Consumer complaints / Westcreek Financial / Payday loan, title loan, personal loan, or advance loan

Westcreek Financial: 179 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Westcreek Financial drew 179 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 16.9% of its 1,058 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 46.9% of them, and 4.5% closed with monetary or other relief.

The request: Watch Westcreek Financial: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 179Complaints, last 3 years
  • 16.9%Share of the company's complaints
  • 46.9%Responded on time
  • 4.5%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20269050.3%
12 months to Nov 6, 20256335.2%
12 months to Nov 6, 20242614.5%

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect6737.4%
Problem with the payoff process at the end of the loan3821.2%
Problem when making payments168.9%
Problem with additional add-on products or services147.8%
Getting the loan95%
Struggling to pay your loan95%
Incorrect information on your report84.5%
Confusing or missing disclosures31.7%
Credit monitoring or identity theft protection services31.7%
Improper use of your report31.7%
Problem with a company's investigation into an existing problem31.7%
Loan payment wasn't credited to your account21.1%
Can't stop withdrawals from your bank account10.6%
Getting a line of credit10.6%
Issues with repayment10.6%
Received a loan you didn't apply for10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation16893.9%
Closed with monetary relief73.9%
Untimely response21.1%
Closed with non-monetary relief10.6%
In progress10.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida2212.3%
Texas2011.2%
New York158.4%
Georgia126.7%
Colorado116.1%
California84.5%
Illinois84.5%
Michigan84.5%
North Carolina84.5%
Nevada84.5%
Virginia84.5%
Pennsylvania73.9%
Maryland52.8%
Ohio52.8%
Tennessee42.2%
Missouri31.7%
South Carolina31.7%
Arkansas21.1%
Massachusetts21.1%
Mississippi21.1%
New Hampshire21.1%
New Jersey21.1%
Washington21.1%
Arizona10.6%
Connecticut10.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 10, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 9, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanImproper use of your reportClosed with explanationconsumerfinance.gov
September 29, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 28, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 28, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 19, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 18, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 2, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 25, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
August 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
August 20, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
August 15, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 17, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
July 11, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 6, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 6, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
July 2, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.