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Data / Consumer complaints / Velocity Portfolio Group

Velocity Portfolio Group: 2,078 CFPB consumer complaints in the last 3 years

Velocity Portfolio Group drew 2,078 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,878 since 2013. The largest group, 1,465, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 516. The company responded on time to 99.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Florida
  • 2,078Complaints, last 3 years
  • 2,878Complaints, all years
  • 99.9%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6335
2025868
2024802
2023388
2022231
2021150
202025
201912
201811
201721
201610
201512
201410
20133

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection1,46570.5%
Credit reporting or other personal consumer reports54126%
Credit card301.4%
Payday loan, title loan, personal loan, or advance loan281.3%
Debt or credit management110.5%
Checking or savings account10.1%
Mortgage10.1%
Student loan10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed51624.8%
Written notification about debt33616.2%
Incorrect information on your report27613.3%
Took or threatened to take negative or legal action26012.5%
False statements or representation25012%
Improper use of your report1416.8%
Problem with a company's investigation into an existing problem1376.6%
Communication tactics502.4%
Electronic communications291.4%
Threatened to contact someone or share information improperly241.2%
Getting a credit card120.6%
Struggling to pay your loan70.3%
Problem when making payments50.2%
Other features, terms, or problems40.2%
Confusing or misleading advertising or marketing30.1%
Credit monitoring or identity theft protection services30.1%
Didn't provide services promised30.1%
Charged fees or interest you didn't expect20.1%
Charged upfront or unexpected fees20.1%
Fees or interest20.1%
Problem with additional add-on products or services20.1%
Unauthorized withdrawals or charges20.1%
Can't contact lender or servicer10.1%
Closing on a mortgage10.1%
Closing your account10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation2,05498.8%
In progress241.2%

States

StateComplaintsShare
Florida27713.3%
Texas23911.5%
California1627.8%
Georgia1577.6%
Illinois954.6%
New York904.3%
Pennsylvania904.3%
Ohio874.2%
New Jersey743.6%
South Carolina633%
North Carolina592.8%
Virginia582.8%
Michigan562.7%
Maryland462.2%
Louisiana452.2%
Alabama442.1%
Tennessee401.9%
Nevada341.6%
Arizona311.5%
Indiana311.5%
Washington311.5%
Missouri261.3%
Minnesota221.1%
Arkansas201%
Connecticut180.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 28, 2026Debt collectionThreatened to contact someone or share information improperlyIn progressconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 23, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 19, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 16, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 16, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 7, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionElectronic communicationsIn progressconsumerfinance.gov
October 2, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 30, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 29, 2026Debt collectionThreatened to contact someone or share information improperlyIn progressconsumerfinance.gov
September 26, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
September 24, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
September 23, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 19, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 16, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 15, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
September 13, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
September 11, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 11, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
September 10, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
September 9, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 27, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
August 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 22, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 22, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 22, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 19, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
August 18, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 15, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.