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Data / Consumer complaints / Valley National Bancorp

Valley National Bancorp: 267 CFPB consumer complaints in the last 3 years

Valley National Bancorp drew 267 consumer complaints in the CFPB database in the three years to November 6, 2026, and 764 since 2012. The largest group, 135, was about checking or savings account, and the most common issue was “Managing an account” with 78. The company responded on time to 93.3% of the complaints, and 3.7% closed with monetary or other relief. The CFPB records the company as VALLEY NATIONAL BANCORP.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 267Complaints, last 3 years
  • 764Complaints, all years
  • 93.3%Responded on time
  • 3.7%Closed with relief
  • 8Products
  • Oct 21, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 685
202596
202471
202355
202235
202152
202038
201968
201850
201719
201636
201539
201430
201339
201251

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account7829.2%
Trouble during payment process3111.6%
Closing an account238.6%
Opening an account217.9%
Improper use of your report207.5%
Incorrect information on your report186.7%
Managing the loan or lease186.7%
Fraud or scam93.4%
Problems at the end of the loan or lease93.4%
Problem caused by your funds being low62.2%
Problem with a lender or other company charging your account62.2%
Getting a loan or lease41.5%
Other transaction problem31.1%
Problem with a company's investigation into an existing problem31.1%
Attempts to collect debt not owed20.7%
Closing on a mortgage20.7%
Problem with fraud alerts or security freezes20.7%
Repossession20.7%
Took or threatened to take negative or legal action20.7%
Applying for a mortgage or refinancing an existing mortgage10.4%
Can't contact lender or servicer10.4%
Closing your account10.4%
Incorrect exchange rate10.4%
Other features, terms, or problems10.4%
Problem with customer service10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation25796.3%
Closed with monetary relief72.6%
Closed with non-monetary relief31.1%

States

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 11, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 4, 2026Money transfer, virtual currency, or money serviceIncorrect exchange rateClosed with explanationconsumerfinance.gov
September 2, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 18, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 4, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 25, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
July 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 14, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
July 11, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 6, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
June 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 29, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
June 22, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
June 15, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 7, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
June 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 26, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 24, 2026Credit reporting or other personal consumer reportsProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
May 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
May 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 8, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
May 2, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
April 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.