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Data / Consumer complaints / SoFi Technologies, Inc. / Credit card

SoFi Technologies, Inc.: 413 CFPB complaints about credit card, last 3 years

SoFi Technologies, Inc. drew 413 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 5.3% of its 7,727 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 11.4% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet credit card in California
  • 413Complaints, last 3 years
  • 5.3%Share of the company's complaints
  • 100.0%Responded on time
  • 11.4%Closed with relief
  • Oct 25, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202622454.2%
12 months to Nov 6, 202512329.8%
12 months to Nov 6, 20246616%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement18143.8%
Fees or interest6616%
Other features, terms, or problems4611.1%
Getting a credit card317.5%
Problem when making payments204.8%
Closing your account174.1%
Trouble using your card163.9%
Advertising and marketing, including promotional offers122.9%
Incorrect information on your report92.2%
Struggling to pay your bill81.9%
Problem with a company's investigation into an existing problem41%
Improper use of your report20.5%
Credit monitoring or identity theft protection services10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation36387.9%
Closed with monetary relief4210.2%
Closed with non-monetary relief51.2%
In progress30.7%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California6515.7%
Florida368.7%
New York297%
Texas276.5%
Georgia174.1%
Pennsylvania174.1%
Massachusetts153.6%
New Jersey153.6%
Ohio143.4%
Washington143.4%
Tennessee133.1%
Oregon122.9%
Virginia122.9%
Michigan112.7%
Minnesota102.4%
Illinois92.2%
Arizona81.9%
Colorado81.9%
Wisconsin71.7%
Maryland61.5%
North Carolina61.5%
Nevada61.5%
South Carolina61.5%
West Virginia61.5%
District of Columbia51.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 25, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 21, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov
October 17, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 12, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardStruggling to pay your billClosed with monetary reliefconsumerfinance.gov
October 5, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 29, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
September 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 25, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 16, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 12, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 12, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
September 11, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 9, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.