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Data / Consumer complaints / Prosper Marketplace, Inc. / Credit card

Prosper Marketplace, Inc.: 243 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Prosper Marketplace, Inc. drew 243 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 28.7% of its 847 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 11.1% closed with monetary or other relief.

The request: Watch Prosper Marketplace, Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 243Complaints, last 3 years
  • 28.7%Share of the company's complaints
  • 100.0%Responded on time
  • 11.1%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20266828%
12 months to Nov 6, 202511145.7%
12 months to Nov 6, 20246426.3%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement4518.5%
Problem when making payments3815.6%
Trouble using your card3313.6%
Fees or interest3213.2%
Other features, terms, or problems229.1%
Getting a credit card187.4%
Closing your account156.2%
Struggling to pay your bill135.3%
Incorrect information on your report124.9%
Problem with a company's investigation into an existing problem72.9%
Advertising and marketing, including promotional offers62.5%
Improper use of your report20.8%

How the company responded

Company responseComplaintsShare
Closed with explanation21688.9%
Closed with non-monetary relief249.9%
Closed with monetary relief31.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida3715.2%
California2811.5%
Texas187.4%
New York177%
Georgia156.2%
Pennsylvania145.8%
New Jersey124.9%
Arizona93.7%
Illinois93.7%
North Carolina72.9%
Alabama62.5%
Maryland62.5%
Nevada62.5%
Colorado52.1%
Michigan52.1%
Ohio52.1%
Wisconsin52.1%
Massachusetts41.6%
Virginia41.6%
Mississippi31.2%
Oregon31.2%
Idaho20.8%
Indiana20.8%
Kentucky20.8%
Maine20.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 7, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 4, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
September 29, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
September 24, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 24, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
September 21, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
September 20, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 9, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 3, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 3, 2026Credit cardImproper use of your reportClosed with explanationconsumerfinance.gov
September 2, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
August 28, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
August 18, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 17, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
August 12, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 11, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
August 4, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
July 22, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
July 15, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
July 14, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
July 11, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.